Restaurant Food Runner and Busser - Dollywood's DreamMore Resort & Spa - Full Time Year Round

Dollywood Parks & Resorts•Pigeon Forge, TN

49d

About The Position

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day at Dollywood Resorts, which include over 600 rooms and 15 Food & Beverage outlets, all located in the Great Smoky Mountains of East Tennessee. Our future plans include growing our resort footprint to over 1200 rooms across five resorts at Dollywood. Ask anyone who has visited Dollywood Parks & Resorts, and they will tell you this place is different. It's not a difference you can touch or see - it's a difference you can feel. We are seeking a Restaurant Food Runner and Busser for Dollywood Resorts who will embody the heart and soul of our mission of creating memories worth repeating while caring deeply about our brand. We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. We seek an individual who can bring the vision of the resorts to life. The right Restaurant Food Runner and Busser checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator. The Restaurant Runner and Busser is to provide an excellent dining experience for our guests through proper steps of service and maintain a great work environment for our fellow hosts and vendors. The host will deliver food from kitchen to diners. This is to be done in a manner consistent with The Dollywood Company's Mission and Values. Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable. Management reserves the right to change and/or add to these duties at any time

Requirements

Must be able to obtain Food handler certification
Must be at least 16 years old
Basic computer knowledge and usage preferred
Must pass a pre-employment background check
Must display and live out Lead with Love qualities strongly rooted in the Dollywood Company culture by being patient, kind, humble, respectful, selfless, forgiving, honest, and committed
Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
Must reflect Dollywood's image by being genuinely friendly and caring and by taking pride in work
Must be self-motivated and disciplined
Must be able to prioritize and complete work assignments on a timely basis
Must maintain strict confidentiality and judgment regarding privileged information
Must be committed to continuous improvement
Must have professional appearance with good personal hygiene
Must promote and support a "team" work environment by cooperating and helping co-workers
Must be able to be productive in a fast-paced, dynamic environment

Responsibilities

Checks with Manager for daily forecast training standard objectives
Ascertains the daily specials from kitchen and communicates them
Assists service team with bread and water service. Consistent removal of soiled dishes from tables. Reset tables to standard throughout service
Maintains buffet cleanliness and food quality/presentation if appropriate
Inspects dining room for cleanliness, proper supply levels and proper staffing
Cleans and organizes workstation
Maintains a clean and sanitary environment in compliance with all local and federal health codes
Performs service and runner duties as appropriate
Provides excellent guest service at every opportunity
Participates in upsell strategies as directed by management
Participates in daily line ups
Practices service standards and current training throughout service
Assumes duties of Supervisor in absence or as directed