Restaurant Floor Manager

70 Centennial Olympic Park OZ Employer LLC DBA Hotel Phoenix•Atlanta, GA

1d•Onsite

About The Position

The Restaurant Floor Manager for Zephyr is responsible for leading all front-of-house floor operations, ensuring a seamless, elevated dining experience that reflects the sophistication and energy of Hotel Phoenix. This role is highly visible and guest-facing, requiring strong leadership presence, attention to detail, and the ability to execute service at a luxury standard.

Requirements

2–3 years of restaurant management or supervisory experience in an upscale or luxury environment
Strong floor presence with the ability to lead high-volume service with composure and confidence
Exceptional guest service and communication skills
Knowledge of POS systems and restaurant operations
Flexible schedule, including evenings, weekends, and holidays
Ability to stand and walk for extended periods
Ability to lift up to 25 lbs
Comfortable working in a fast-paced, high-energy environment

Responsibilities

Lead all floor operations during service, ensuring a smooth, polished, and well-paced dining experience
Maintain a constant presence on the floor, directing service flow and anticipating operational needs in real time
Execute pre-shift lineups, communicating service focus, reservations, VIP guests, and daily priorities
Ensure all service standards, sequence of service, and presentation align with Zephyr’s elevated dining experience
Deliver personalized, anticipatory service that creates memorable guest interactions
Proactively engage with guests to ensure satisfaction and build loyalty
Resolve guest concerns with urgency, professionalism, and discretion
Supervise and support servers, bartenders, hosts, and support staff throughout service
Provide in-the-moment coaching and feedback to elevate performance
Reinforce accountability, professionalism, and alignment with Hotel Phoenix culture
Partner with leadership on training, onboarding, and development of team members
Ensure proper staffing levels and strategic floor positioning based on business demands
Maintain the cleanliness, ambiance, and overall presentation of the restaurant at all times
Collaborate closely with culinary leadership to ensure seamless front- and back-of-house communication
Monitor service timing, table turns, and overall efficiency
Ensure adherence to all health, safety, and sanitation standards
Enforce alcohol service compliance and responsible service practices
Uphold all Hotel Phoenix policies and procedures consistently