Restaurant Floor Manager - Eataly Downtown

Eataly North America • New York, NY

74d • $70,000 - $75,000

About The Position

The Restaurant Manager assists the Restaurant Assistant General Manager (AGM) in the day-to-day operations of Eataly’s full-service restaurants. Reports to the Restaurant AGM and Restaurant GM and oversees front-of-house restaurant staff including servers, bartenders, food runners, hosts, bussers and barbacks. Supports the Restaurant AGM with hiring, assigning, training, evaluating and terminating employees. Documents, investigates, escalates and resolves all employee and guests incidents. Ensures exceptional service standards are consistently met and that activities are carried out effectively. Inspects dining room and storage areas to ensure compliance with health and safety regulations. Estimates front-of-house food and beverage needs, and supervises intake orders to ensure specifications. Reviews financial information such as sales, inventory and costs to monitor budget. Meets with dining room and bar personnel to plan restaurant activities, special events, share information, etc. Performs other duties as required or assigned.

Requirements

• 2+ years of experience leading or managing a front-of-house restaurant team
• Understanding of steps of service
• Outstanding communication, leadership and problem-solving skills
• Bachelor’s Degree or Associate’s Degree in Restaurant Management or Hospitality preferred
• Knowledge of Italian cuisine and beverage highly preferred

Responsibilities

• Assist the Restaurant AGM in day-to-day operations
• Oversee front-of-house restaurant staff including servers, bartenders, food runners, hosts, bussers and barbacks
• Support the Restaurant AGM with hiring, assigning, training, evaluating and terminating employees
• Document, investigate, escalate and resolve all employee and guest incidents
• Ensure exceptional service standards are consistently met
• Inspect dining room and storage areas for health and safety compliance
• Estimate front-of-house food and beverage needs and supervise intake orders
• Review financial information such as sales, inventory and costs
• Meet with dining room and bar personnel to plan activities and special events
• Perform other duties as required or assigned

Benefits

• Medical, Dental, Vision Insurance
• Paid Time Off
• Paid Parental Leave
• 401K with match or RRSP
• Bonus program
• Free family meal daily
• Discounts at Eataly
• Classes on products and Italian cuisine
• Referral bonus program
• and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees