Restaurant Director

Chick-fil-A•Alliance, OH

40d•Onsite

About The Position

Are you ready to thrive in a dynamic work environment where leadership and teamwork are at the forefront? Do you want to join a fun and people-focused team that truly values your contributions? If so, this is the perfect opportunity for you! At Chick-fil-A Alliance, working with us is more than just a job; it's a chance to develop your leadership skills while making a positive impact in your community. As a highly skilled Restaurant Director, you'll play a crucial role in creating an exceptional guest experience and leading a talented team. Join us and enjoy flexible schedules, paid time off, and a variety of benefits that support your well-being. Working at a Chick-fil-A restaurant is more than a job - it's an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

Requirements

Open schedule availability.
Ability to lift and carry 10-65 lbs regularly.
Capability to stand for extended periods.
Commitment to a full-time position (40-45 hours/week).

Responsibilities

Champion an outstanding guest experience by leading both FOH and BOH teams to consistently rank in the top 10% of all Customer Experience Metrics (CEM), including fast service, cleanliness, order accuracy, and overall satisfaction (OSAT).
Optimize throughput and operational flow, aiming to maintain an average Speed of Service under 4 minutes across all dayparts.
Lead from the floor, using real-time coaching and feedback to elevate team performance, maintain alignment, and uphold our brand promise with every guest interaction.
Cultivate a culture of excellence and ownership, ensuring all team members understand and deliver on service and operational standards .
Build and sustain fully staffed operations across all areas, actively developing a pipeline of capable Trainers and Team Leaders who are ready to step into greater leadership.
Leverage technology and digital tools to increase Chick-fil-A digital app usage and drive a consistent increase in digital sales, equipping the team to engage guests and promote mobile ordering and upsell opportunities.
Establish a structured rhythm of performance management, providing formal evaluations twice a year for all leaders, accompanied by clear goals and personalized development plans.
Ensure operational excellence through systems and accountability, maintaining Smart Shop scores of 95% or higher along with an ELITE Food Safety score.