Restaurant & Community Manager

Barrel One Collective•Hampton, NH

40d•Onsite

About The Position

Smuttynose is seeking a dynamic, people-first Restaurant & Community Manager to serve as the senior on-site leader of our restaurant operations. This is a hands-on, floor-forward leadership role for an experienced hospitality professional who thrives at the intersection of guest experience, team leadership, and community engagement. As the heartbeat of the restaurant, you will oversee all front-of-house operations, lead and develop a high-performing service team, manage private events and in-restaurant activations, and serve as a visible ambassador for Smuttynose within the Hampton and Seacoast community. Working in equal partnership with the Kitchen Manager, you will ensure seamless alignment between FOH and BOH, delivering a consistent, welcoming, and memorable guest experience-every shift, every day.

Requirements

3–5 years of progressive leadership experience in full-service hospitality
Proven FOH operations expertise with strong floor presence
Passion for community engagement and relationship-building
Experience managing private events and restaurant activations
Strong understanding of restaurant financials, labor, scheduling, and inventory
Excellent communication, organization, and problem-solving skills
Comfort working in a high-volume, hands-on environment
Flexibility to work nights, weekends, holidays, and peak periods
A genuine love for hospitality, people, and community connection

Nice To Haves

Familiarity with Toast POS (preferred)

Responsibilities

Lead all daily FOH operations, ensuring an organized, guest-ready environment
Set the tone on the floor through active presence, communication, and coaching
Lead engaging pre-shift meetings that align and energize the team
Maintain consistent execution of service, cleanliness, and hospitality standards
Oversee opening, mid-shift, and closing procedures to ensure operational excellence
Recruit, hire, train, and develop FOH team members aligned with Smuttynose values
Foster a culture of accountability, teamwork, and genuine hospitality
Deliver ongoing coaching, feedback, recognition, and performance management
Build schedules that balance guest demand, labor targets, and team wellbeing
Serve as a primary ambassador for Smuttynose in Hampton and the greater Seacoast
Build relationships with local schools, nonprofits, community groups, and partners
Represent the restaurant at community events and engagement opportunities
Identify partnerships and activations that drive traffic and strengthen brand trust
Own all private dining and group events from inquiry through execution
Plan events directly with guests, create BEOs, and ensure flawless delivery
Partner with the Kitchen Manager on menus, timing, and service execution
Lead seasonal, holiday, and in-house activations that elevate the guest experience
Track event performance, revenue, and post-event follow-up
Maintain daily, collaborative communication with the Kitchen Manager
Align on service flow, menu execution, guest feedback, and team communication
Support specials, seasonal offerings, and event-driven culinary features
Champion a united, guest-first leadership approach
Monitor sales, labor, guest counts, and check averages
Build and approve payroll; forecast staffing needs based on demand and seasonality
Oversee FOH inventory and support BOH inventory processes
Ensure accuracy in cash handling, POS reconciliation, and invoice review
Support budgeting and forecasting with real-time operational insight
Ensure compliance with health, safety, HR, and licensing requirements
Serve as the escalation point for guest concerns, resolving issues with care
Coach the team to anticipate guest needs and create memorable experiences
Build a welcoming environment where regulars are known and visitors feel at home