Restaurant Captain - Regent Santa Monica Beach

InterContinental Hotels Group • Santa Monica, CA

394d • $36,608 - $45,760

About The Position

The Restaurant Captain at Regent Santa Monica Beach is primarily responsible for supervising the restaurant floor, motivating and mentoring staff, and ensuring exceptional guest experiences through excellent food and wine service. This role involves resolving guest issues, overseeing service staff, and maintaining the flow of service in a high-end dining environment.

Requirements

• 3-4 years of fine dining leadership experience.
• Minimum 5 years of dining room experience and thorough knowledge of fine dining, service procedures, and functions.
• Cleanliness, organization, and the ability to work well in a team situation are crucial to this position.
• Extensive Food and Wine knowledge.
• Must be minimum age to serve alcohol.
• High school or equivalent education required.
• Possess excellent basic math skills and can operate a cash register POS system and Microsoft-based computer systems.
• Familiarity with Microsoft Office Suite of products and strong financial acumen.
• Must be impeccably groomed, maintain good hygiene, good posture, and have required uniform and tools.
• MS Level II certification is preferred.

Responsibilities

• Promote the Restaurant Group and Regent's service philosophy and style through our people attributes.
• Deliver exceptional hospitality to all guests, ensuring attentive, polished, and courteous service at all times.
• Understand and perform job duties to the expectations of Orla and the restaurant Service, Food, Beverage, and Wine manuals.
• Oversee and assist the front of house team with all elements of service, taking ownership of their station.
• Execute and facilitate service in cooperation with other captains, sommeliers, and managers.
• Ensure the completion of all opening and closing side work.
• Describe dinner features as needed, including menu changes and daily additions.
• Follow through and communicate with Management team/Chef on VIP procedures and special requests.
• Conduct continuous training with service team and provide complete training for all new hires.
• Participate in Pre-Shift meetings and learn new menu items.
• Welcome all guests and ensure they receive responsive, professional, and gracious service.
• Answer any questions about the menu, specific food items, the wine list or any other inquiries the guest may have.
• Liaise with server to ensure communication about wants and needs of guests.
• Understand the order taken by the server and any changes in the menu, dietary restrictions, food allergies, etc.
• Assist Servers with Wine sales to achieve revenue goals.
• Assist the Chef in expediting the food to the dining room.
• Ensure that all food and products are consistently prepared and served according to the restaurant's standards.
• Maintain a clean, safe environment in the Dining Room and all service stations.
• Fully understand and comply with all federal, state, county and municipal regulations that pertain to health, safety, and labor requirements of the restaurant employees and guests.

Benefits

• Healthcare support
• Dental insurance
• Vision insurance
• Disability insurance
• Life insurance
• Matching 401k plan
• Hotel discounts worldwide
• Access to a wide variety of discount programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: High school or GED