RESTAURANT / BAR MANAGER

Compass Group•Austin, TX

35d

About The Position

Working as a Restaurant Manager you will be responsible for the effective execution of service in the restaurant. You will always ensure and implement the Standards of Excellence, as determined by the location, company and the client are met. This position will be in charge of managing and staffing the entire front of the house staff. Additional responsibilities include but not limited to the following:

Requirements

Bachelor’s Degree preferably in hospitality, or equivalent fine dining experience
Two to three years of upscale fine dining with at least one year of management experience
Flexible/open availability to assist in different shifts (AM/PM) for outlets
Minimum 1 – 2 years hotel outlet experience
Understanding of scheduling and payroll processes for a hotel outlet
Strong knowledge of current food, industry trends and fine dining points of service
Cash handling and reconciliation of cash banks and POS systems
Ability to hire, develop, train, coach and counsel hourly associates
Ability to plan, market and execute special events/promotions
Ability to monitor and track budgets and expenditures
Excellent written and verbal communication skills
Excellent knowledge of customer service techniques and current service standards
Must be able to remain poised and focused under pressure
Knowledge of basic office programs, Microsoft Word, Excel, Outlook, as well as reservations systems
Conformity to the highest standards of personal integrity and ethical behavior
Professional appearance and demeanor required

Responsibilities

Hires, trains, and develops all FOH restaurant staff in fine dining service standards
Maintains schedules, payroll and other administrative support
Maintains food and beverage cost controls including inventory and pars
Organizes and conducts pre-shift and departmental meetings daily
Maintains communication with all departments to ensure customer service needs are met
Creates seating charts and station assignments daily, following up with support staff of daily expected business
Maintains all reservation systems and book to accommodate business demands
Creates side work assignments and ensure completion with wait staff
Maintains highest level of client/guest satisfaction
Maintains cleanliness and presentation of dining room area
Ensures the highest level of service to clients and their guests
Investigates and resolves all client/guest complaints in a timely, professional, diplomatic manner