Restaurant Assistant Manager - Gusto!

Nemacolin • Farmington, PA

246d

About The Position

Here at Nemacolin, our associates know to “Expect the Unexpected” - You have come across the career opportunity where entertainment and excitement are the job description. This position must be committed to making every experience memorable all while having fun and relishing the incredible atmosphere of the resort. The Assistant Manager is responsible for assisting in overseeing all day-to-day operations of restaurant, ensuring that every guest experience is a memorable one. This position plays a key role in the Food and Beverage Department as part of the management team. All outlet leaders are responsible for the fiscal success of both their managing outlet and the overall success of the Food and Beverage Department through teamwork, promotion and retention of associates, as well as creative problem solving. When applicable, the Assistant Restaurant Manager will also oversee all aspects of Guest Room Dining service.

Requirements

• Associate's degree required in Hospitality or related field; bachelor's degree preferred.
• 1-year supervisory experience in a Food & Beverage Restaurant or outlet.
• Experience in a Forbes four or five star rated restaurant is preferred.
• Superior customer/guest service relations experience required.
• Must possess an outgoing personality and knowledge of superior customer service training.
• Must possess superior communication skills and the ability to manage workflow orders.
• Must be at least 18 years of age.
• Candidate must have the ability to work varying shifts, including evenings, weekends, and holidays.
• Must be able to speak English fluently.
• Ability to perform basic mathematical functions.
• Knowledge of and ability to operate Microsoft Office Programs - Word, Excel, PowerPoint, etc.
• Proven track record of staff development and retention.
• Demonstrates interpersonal sound judgment and decision-making skills.
• Must be able to lift/push/pull/carry no more than 5-30 lbs.
• Ability to stand continuously for 95%, operate equipment for 15%, kneel for 20%, bend for 50%, climb for 35%.

Nice To Haves

• Experience in a Forbes four or five star rated restaurant.
• Knowledge of superior customer service training.

Responsibilities

• Delivers internal and external guest service the Nemacolin way.
• Responsible for actively building and retaining guest relations and acts as a mentor to other employees and coworkers to provide superior guest service.
• Responsible for all day-to-day restaurant operations.
• Communicates directly and on behalf of the owner, executives, associates, family members and others, on matters related to owner's interest.
• Meets all financial goals in accordance to budget.
• Works closely with the Chef de Cuisine and Restaurant Manager of the outlet to create an atmosphere of teamwork.
• Successfully completes critical aspects of deliverables with a hands-on approach.
• Approves all schedules created by management team.
• Ensures accurate and timely submission of payroll.
• Communicates all resort news to associates as needed.
• Attends all mandatory meetings within department and resort.
• Following up with guest concerns in a timely fashion.
• Assist in creating yearly operating budget.
• Demonstrates independent and advanced decision-making for complex problems.
• Outstanding time-management skills, with proven ability to accomplish numerous tasks and challenging priorities.
• Works with Food and Beverage leaders to ensure all compliance and leadership training requirements are met.
• Provides impartial coaching and instructive feedback to all Food and Beverage leaders during training, service and recovery investigations.
• Reviews resort daily financial reports and responds accordingly.
• Responsible for guest satisfaction and ensures/reinforces Forbes Five Star and/or Four Diamond standards are achieved.
• Creates work schedules to ensure adequate staffing during dining periods.
• Ability to communicate effectively and professionally with external contacts and all levels of associates.

Benefits

• Attractive 401(k) plan.
• Paid vacation, holidays, and personal hours.
• Family medical, dental, and vision insurance.
• Long-term and short-term disability insurance.
• Employee and educational assistance program.
• Up to 40% off Retail, Spa, Activities, Food and Beverage at the Resort.
• On-site uniform and dry-cleaning services.
• Discounted meals during breaks in associate break areas.
• Access to Wisteria Associate Community with exclusive amenities.
• Associate Recognition programs.
• Opportunities for advancement.
• Mentoring and coaching programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: Associate degree