Restaurant Assistant General Manager

Level99 Entertainment•Mclean, VA

17h•Onsite

About The Position

The Level99 team is seeking a Restaurant Assistant General Manager who will play an integral part in the Victory Brewing management team. This is an inspirational leader that offers support to both our team members and our guests. An AGM is passionate and knowledgeable when communicating our vision to create meaningful experiences and hospitality for our guests. This role works closely with multiple key departments within the operation, including the Events Sales Department, Culinary, and Entertainment departments for the smooth functioning of the Food & Beverage experience while upholding hospitality standards. This person will lead by example and understand the importance of management vs. leadership. Our AGM will work in the trenches, side by side with the entertainment and F&B teams to drive overall venue quality, standards and performance.

Requirements

Minimum 2 yearsâ experience working as a Restaurant or Event Operations Manager or equivalent in a high-volume entertainment and/or food & beverage business
Ability to work well under pressure in a fast paced, ever changing work environment
Excellent verbal and written communication skills
Highly organized with strong attention to detail
High integrity and professionalism
High School education or equivalent
Understands, utilizes and embraces new technology and its implementation into our operation, with specific knowledge in, but not limited to, Microsoft Office
A positive, joyful, upbeat and energetic attitude â leading by example
Schedule Requirements: 5 days of onsite, average of 9 hours per day over the course of the year, though more may be required seasonally.

Nice To Haves

Relevant Education: B.S. in Hospitality Management, or other related degree, preferred but not required
ServSafe, Allergen and ChokeSaver Certifications

Responsibilities

Leads team members through effective and efficient operational execution, including shift tasks and routines as well as proper facilities upkeep
Thorough knowledge of food and beverage menus, event menus and entertainment offerings
Supports General Manager and Director of Operations in the growth & development of the FOH leadership team including the shift supervisors and all hourly team members
Seamlessly work with and support entertainment team
Supports all venue-level change management activities, ensuring effective and accurate communication of new product, service and operational information and skillfully guiding the team to optimal performance
Ensure communication between the Event Department (Sales/Director/Coordinator) and local venue team is seamless. Assist in updating staff BEO binder. Attend weekly BEO meeting; report on any issues with past events; Assign manager and additional staff to each event
Responsible for the training, testing and scheduling of all Event Captains to ensure operational coverage for all events
Ensure that checks are closed out correctly to match the contracts
Fill out the event tracker daily at the beginning of each shift to ensure that running financials are accurate
Work with HR, Operations and local venue team on regular team-building activities for employees
Coordinating with Ops Services and L&D to roll out new menus, 2x per year, schedule regular staff training to reinforce standards, and regularly audit Events team for skills and knowledge.
Managing hiring efforts administratively and in-person, including job posting maintenance, recruiting budgets, interviewing, hiring, and onboarding
Implement and maintain service team training programs and support the other managers in their efforts to do the same
Listens to guest and staff needs and expectations by being approachable and positive, with an energetic attitude
Quick to react in a way that is suitable for a particular situation including displaying skill in leading and navigating hard conversations with grace, maturity, and decisiveness
Ensures continuous compliance with all relevant federal/state laws, insurance requirements, Landlord regulations, and company policies
Ensures labor and controllable costs stay consistently within guidelines set by the company
Daily cash management, reconciliation, and audits