Conner's Kitchen + Bar - Restaurant Assistant General Manager

Courtyard Fort Wayne, IN•Fort Wayne, IN

About The Position

Restaurant Assistant General Manager will report to the Hotel General Manager and Director of Food & Beverage. This position will be managing the day to day operation and will be measured by the results of the service, associate engagement and guest experience for the day-to-day operation as well as timely completion of daily and specifically assigned management tasks. Open availability and experience required.

Requirements

Training and development
Organization and Planning
Team Building
Customer Focus
Accountability
Outlook
EXCEL
Word
Micros
College degree preferred
Experience in a training or leadership role
Experience in a high volume restaurant preferred

Responsibilities

Performs all duties in the restaurant as needed
Ensures the established BOH process is completed and followed daily
Maintains all training and certification materials
Prepares restaurant for each shift following established scenography guidelines
Ensures each associate lives the Hotel Pledge and follows all handbook policies
Monitors service standards and dining times throughout the each shift
Has a hands on approach to teamwork and is able to assist associates in their service functions
Monitors seating rotation and capacity to ensure smooth running equitable shifts
Understands department goals and action plans to achieve them
Monitors associate times and punches and follows all policies and procedures to make corrections
Monitors allocation of gratuities and service charges
Schedules associates using weekly forecast and staffing guides
Maintains all associate documentation and turns them in timely
Ability to monitor restaurant operational procedures and adjust as needed to achieve the best possible experience for both guests and associates