Restaurant Assistant General Manager, Peacock Alley - Waldorf Astoria New York

Hilton•New York, NY

1d•$90,000 - $110,000•Onsite

About The Position

After undergoing a transformative restoration, The Waldorf Astoria New York is set to reignite its magnetic allure. The Waldorf Astoria New York is seeking team members to unveil a new era of luxury which embodies the spirit of New York City. With a fresh, modern expression of its rich, authentic legacy, Waldorf Astoria provides guests the exceptional environment and the personalized attention of True Waldorf Service that creates unforgettable experiences for discerning travelers with 375 rooms (plus 375 residences), 40,000 square feet of event space, holistic spa and wellness programming, and celebrity chef partnership. In landmark destinations around the world, Waldorf Astoria Hotels & Resorts reflect the culture and history of their extraordinary locations. At Waldorf Astoria, we create unforgettable experiences for our guests, meaningful opportunities for our Team Members, and a positive impact in our community. Want to learn more? Hotel Website, Instagram, Facebook, YouTube, The Waldorf Astoria New York In this role, you will be overseeing the day-to-day operations of Peacock Alley, reporting to the Restaurant General Manager, directly overseeing 3 Assistant Restaurant Manager and 30 Front of House Team Members. Named after the passageway once used by patrons of the original Waldorf Astoria, Peacock Alley returns as a modern evocation of its stories past. Bespoke menus unfold from breakfast to dinner, while libations pay homage to the revered traditions of the world's greatest cocktail bars. The ideal candidate must be an exceptional leader with a passion for creating extraordinary experiences, a talent for training and developing others, and experienced in all aspects of restaurant operations (ex. financial performance, social media reputation, local market capture, and employee relations). At least 2 years of restaurant management experience in an upscale dining environment is required. Experience in a luxurious cocktail environment, strong beverage knowledge and managing a unionized work environment is preferred.

Requirements

Prior Restaurant Management experience in a cocktail focused environment.
Prior experience at a Michelin Star restaurant.
Significant experience managing a unionized or organized workforce.
No less than 2 years of substantial work experience in Restaurant Management.

Nice To Haves

Prior Restaurant Management experience in a Forbes 5-Star hotel or equivalent.
Committed to delivering high levels of customer service
High level of IT proficiency

Responsibilities

Manage all outlet operations to include, but not limited to, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
Monitor and develop team member performance to include, but not limited to, providing supervision and professional development, conducting counselling and evaluations and delivering recognition and reward
Monitor and assess product and service and satisfaction trends, evaluate and address issues and make improvements accordingly
Ensure compliance with health, safety, sanitation and alcohol awareness standards
Initiate and implement marketing and up-selling techniques to promote restaurant food and beverage and services and to maximize overall revenue
Ensure team members have current knowledge of outlet offerings, products, services, facilities, events, pricing and policies and knowledge of the local area and events
Recruit, interview and train team members