Restaurant and Bakery Server

KRMM hospitality•New Ulm, MN

1d•Onsite

About The Position

At Perkins Restaurant & Bakery, employees are part of the Perkins extended family and are responsible for making special days memorable and everyday meals extraordinary. Perkins has experienced years of success through ensuring 100% guest satisfaction on every visit. The company values respect for talent, creativity, and individual differences, fostering a team environment where individual strengths contribute to collective success and career growth is supported. The position provides friendly and efficient service in a timely manner to guests according to company policies, procedures, programs, and performance standards. It involves showing genuine hospitality and providing a memorable experience, maintaining a professional appearance, and a positive, friendly attitude. All duties are performed to maximize guest satisfaction and quality of the work environment as directed by the Manager on Duty. Founded in 1958, Perkins operates 290 restaurants in 32 states and two Canadian provinces, including 85 company-owned and 205 franchised units. Known for its diverse, moderately priced menu featuring breakfast, lunch, dinner, and bakery offerings, and attractive, recently remodeled restaurants, Perkins has a solid reputation. Its longevity is attributed to adapting to consumer dining trends while delivering homestyle goodness and differentiating itself through service and experience.

Requirements

Basic skills such as sanitation, safety, and customer service (can be taught through in house training)
Must be able to see at a distance (20) feet, at close range (12 inches), distinguish between shapes and utilize peripheral vision to avoid hazards
Must be able to communicate clearly
Must have high level of mobility/flexibility in space provided
Must have time management skills
Must be able to read, write and perform addition/subtraction calculations
Must be able to control and utilize fingers to write, slice chop and operate equipment
Must be able to fit through openings 30” wide
Must be able to work irregular hours under heavy pressure/stress during busy times

Responsibilities

Reports to work well-groomed, in clean and proper uniform and at all times practices good personal hygiene
Greets guest in a courteous and respectable way when seated at station
Welcomes guests immediate upon seating with a non-scripted greeting
Using acquired menu knowledge, offers menu suggestions, answers questions and anticipates guests’ needs
Deliver Hot Food – Check completed food orders for accuracy, appearance and temperature, deliver to the table immediately
Deliver Perkins Service – Show a desire to please with your genuine hospitality, personality and specific suggestions at every step
Actively engage Guests who have concerns and remedy them
Ensure that each Guest is 100% satisfied with his/her dining experience
Clean – Keep tables/station, pantry line area and dining room common areas clean
Complete assigned Perkins cleaning system duties
Attends to any additional guests’ needs or requests
Maintains dining area – pre-bussing, detailing etc.
Maintains cleanliness of his/her stations and pantry
Performs side work during shift downtime including but not limited to; rolling silverware, restocking cleaning works stations and bussing tables, etc.
Executes the service cycle and team responsibilities at all times
Ensures 100% guest satisfaction on every visit
Communicates with Manager on Duty and coworkers regarding product/service deficiencies, equipment, safety problems. Etc.
Keeps General Manager and Manager on Duty informed of problems and/or issues and proposes alternative solutions for consideration
Writes guest check and/or operates POS equipment pursuant to company policies
Anticipates, identifies and corrects system breakdowns to achieve maximum guest satisfaction
Maintains service stations, garnish line, service bar and common areas of the restaurant
Restocks service station with glasses, tea, ice and plates
Restocks garnish line
Fills condiments
Sorts, polishes and rolls silverware
Cleans mirrors and artifacts
Runs food for all servers to ensure hot food is served hot
Maintains cleanliness of dining room, and pantry area