Restauarant Shift Leader

Potbelly Sandwich Shop • Raleigh, NC

283d

About The Position

The Restaurant Shift Leader at Potbelly is responsible for leading a shift by managing and developing Associates to ensure outstanding product quality and customer service, while also building sales and controlling costs. The role requires adherence to Potbelly's operating policies and procedures, with a focus on people management, customer service, sales promotion, and profit control.

Requirements

• Must represent Potbelly Advantage and Our Values.
• Must be 18 years of age or older.
• Minimum of 1-year supervisory experience in a restaurant or retail environment preferred or through internal development.
• Minimum educational requirement: High School diploma.
• Must be able to work a flexible work schedule that could include a minimum of 2 opens and/or closes per week.
• All management team members are required to complete an approved Food Safety Manager course and successfully complete a proctored Food Safety Manager exam.
• Must have reliable transportation.

Responsibilities

• Lead Associates to run great shifts, including assigning tasks such as cleaning, line duties, and opening/closing duties.
• Provide feedback and training to Associates.
• Ensure that all station training programs are executed to standard.
• Know and execute personnel policies, labor laws, and safety and security procedures.
• Lead Associates to ensure opening/closing/transition duties are completed without supervision.
• Maintain a fun, positive, respectful, and professional work environment.
• Inform the General Manager of employee issues and concerns.
• Provide fast, friendly, and accurate service to customers.
• Empower Associates to ensure all customers leave happy.
• Know and execute all food safety requirements and practices.
• Effectively handle customer complaints/issues.
• Manage and organize the line and delegate duties to Associates.
• Know and uphold standards for product quality.
• Work the line as needed and resolve service barriers.
• Ensure back-of-the-house procedural standards are met.
• Promote sales on the shift through executing the marketing plan.
• Control food costs, labor, waste, and cash on the shift.
• Count drawers and follow proper daily cash handling procedures.

What This Job Offers

• Career Level: Entry Level
• Industry: Food Services and Drinking Places
• Education Level: High school or GED