Responsible Gaming Deputy Manager
About The Position
The Responsible Gaming department is dedicated to promoting responsible gaming practices, protecting vulnerable individuals, monitoring and mitigating risk, and ensuring compliance with regulations. In this role, you will oversee daily operations, acting as a key point of contact for escalating complex player welfare issues. You will work closely with the Responsible Gaming Manager to oversee our comprehensive responsible gaming strategy, ensuring departmental policies align with regulations and promoting a culture of awareness and support for our customers. Your insights and knowledge of Responsible Gaming will be vital in driving continuous improvement of our tools and processes, ensuring we remain at the forefront of player protection in the evolving US market. The role involves flexible working hours including weekends, evenings and public holidays to cover the busy sporting calendar. The salary range for this role is $80,000 - $90,000 annually.
Requirements
- Strong understanding of compliance, risk management, and regulatory requirements related to Responsible Gaming in the US.
- Proven ability to lead and develop teams, with a focus on coaching and mentoring.
- Excellent time management and organizational skills, with the ability to meet deadlines in a fast-paced environment.
- Strong analytical and problem-solving skills to assess risks and propose effective solutions.
- Exceptional communication and interpersonal skills, with the ability to motivate and influence team members.
- Proven experience in de-escalation techniques and effectively managing situations involving vulnerability and risk.
Responsibilities
- Managing, coaching, and developing a team of supervisors to maximize their potential and performance in delivering customer-focused services.
- Overseeing daily operations of the Responsible Gaming Support department, ensuring exceptional customer service and compliance with standards.
- Ensuring departmental policies align with US Responsible Gaming policies and compliance standards, and monitoring risks related to responsible gaming and implementing mitigation strategies.
- Utilizing de-escalation techniques to effectively manage situations involving vulnerable customers, ensuring their safety and well-being while providing support.
- Proposing and implementing innovative ideas to enhance processes in the Responsible Gaming Support department, focusing on improving customer interactions.
- Working closely with the Responsible Gaming Support Manager to achieve departmental goals and objectives, ensuring a seamless customer experience.
- Staying updated on the latest Responsible Gaming policies and regulatory requirements and sharing this knowledge with your team to enhance customer service.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
