General Expectations Comply with all applicable company policies, procedures, and patient protocols. Comply with all current government regulations and professional standards respecting patient care. Develop/maintain technical knowledge of the respiratory products/services provided by ProTech and be able to provide information of same to others upon request. Duties and responsibilities Educate patients in proper use and care of respiratory equipment, primarily PAP equipment in both the office and home settings. PAP education/instruction may also be performed as either Virtual (TeleHealth) In-Home or Virtual In-office visits. Utilize SleepGlad software for mask fittings according to ProTech policies and procedures. Inform the physicians and appropriate others of the changes in the patient's condition/status through reports and email, fax and telephone communications. Assist in resolving patient therapy and equipment problems. Perform troubleshooting and required maintenance checks on PAP related equipment, bag and tag and enter into Brightree according to ProTech policy. Document/complete timely and accurately all therapy and patient interactions into Brightree along with appropriate paperwork according to ProTech policy. Assist compliance team with achieving ProTech patient compliance goals. Maintain PAP pick up rates in accordance with ProTech goals. Deliver patient care in a professional and courteous manner meeting the customer services standards according to ProTech policy. Provide patient equipment and supplies according to the physicians’ prescription while achieving ProTech goals and standards for same equipment and supplies Assist with implementation of quality improvement program to meet company and accreditation standards. All other duties as assigned
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Job Type
Part-time
Career Level
Entry Level
Education Level
Associate degree