Respiratory Support Technician

AdaptHealth, LLC•Phoenix, AZ

About The Position

The Respiratory Support Technician provides comprehensive direct and indirect patient care services across home, office, and hospital environments in accordance with all governmental, accrediting, and organizational policies and procedures. This role ensures patients receive appropriate goods and services in the most efficient and satisfactory manner possible while serving as a subject matter expert, conducting new hire training, and mentoring team members. The lead specialist serves as a subject matter expert, conducts new hire training and mentor to the team.

Requirements

High school diploma or equivalent required
Work-related construction, general manual labor, military and equipment repair, or maintenance skills would be considered related experience
Exact job experience is considered any of the above tasks in a Medicare certified HME environment that routinely bills insurance.
Valid and unrestricted driver’s license from state of residence
Equipment repair or maintenance skills
Proficiency with computer systems and database applications
Understanding of basic medical terminology
Knowledge of insurance verification processes
Strong attention to detail and organizational skills
Ability to work under time constraints and manage multiple priorities
Written and verbal communication skills
Professional demeanor in patient and staff interactions
Commitment to confidentiality and data security protocols
Ability to perform repetitive motions of wrists, hands and/or fingers due to extensive computer use.
Subject to long periods of sitting and exposure to computer screen.
Ability to utilize a personal computer and other office equipment.
Assist in pulling a patient with a weight of approximately 130 pounds to a sitting position.
Must be able to lift 50 pounds as needed.
Mental alertness to perform the essential functions of position.
Ability to work outside of normal business hours.
Requires travel throughout service area and use of personal vehicles
Ability to effectively communicate both verbally and written with internal and external customers with the ability to demonstrate empathy, compassion, courtesy, and respect for privacy.
Must be able to access the patient’s residence as needed.
Ability to work independently with minimal supervision and availability for extended hours when required.

Nice To Haves

Knowledge of respiratory therapy or DME services preferred.

Responsibilities

Collaborate with Respiratory Department Staff, CPAP/BIPAP Program Managers, and Operations Managers to provide equipment instruction, service, and troubleshooting for respiratory patients
Set up and fit PAP patients with appropriate equipment and masks
Conduct patient follow-up calls and visits to ensure optimal care outcomes
Communicate instructions and processes to patients in a professional, informative, and appropriate manner
Contact clinical support when urgent patient needs are identified during home visits
Perform routine preventative maintenance checks and simple repairs per company policy and manufacturer guidelines
Troubleshoot equipment failures with patience and professionalism
Report equipment hazards and product incidents in accordance with company policies and procedures
Maintain working knowledge of current Respiratory Programs and HME products and services
Complete all required company, insurance, and government paperwork accurately and timely, including: Delivery tickets and safety checklist forms Patient booklet receipts, ABNs, and AMAs Equipment-specific instruction and cleaning forms
Develop and maintain basic reimbursement knowledge to ensure proper documentation for billing purposes
Maintain patient confidentiality and operate within HIPAA guidelines
Complete assigned compliance training and educational programs
Maintain compliance with AdaptHealth's Compliance Program
Adhere to procedures for Personal Protective Equipment (PPE), infection control, and hazardous materials handling
Assist with implementation of quality improvement programs to meet company standards
Promote services and products to community referral sources as appropriate
Serves as subject matter expert and primary resource for team
Conducts new hire training and mentors team members
Handles escalated calls and complex issues with appropriate follow-up
Identifies root causes of service issues and collaborates on process improvements
Prepares reports for leadership and other departments
Supports departmental standards and Patient Experience initiatives
Assists with task coordination and ensures adherence to workflows
Collaborate with supervisor on performance metrics and service excellence
Assist with implementation of quality improvement programs to meet company policies.
Maintain patient confidentiality and function within the guidelines of HIPAA.
Completes assigned compliance training and other educational programs as required.
Maintains compliant with AdaptHealth’s Compliance Program.
Perform other related duties as assigned.