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The Intake Specialist coordinates telephonic and electronic referrals to ensure continuity of care and completion of the provider’s care plan for the patient, family, and referral source. Uses customer service and critical thinking skills to assist customers and referral sources. Serves as a liaison between customers, insurance companies, and referral sources. Serves all external and internal customers in a compassionate manner, answering a high volume of requests from customers, referrals, and team members.