Resource Specialist - Transportation

Inland Regional Center • San Bernardino, CA

17d • $26 - $40 • Hybrid

About The Position

Under the direct supervision of the Program Manager, Resource Development and Transportation Unit (RDTU), coordinates and ensures the best and safest transportation options for consumers in a manner that is fair and consistent for service providers. Works in compliance within Title 17 regulations regarding transportation of consumers and vendor requirements. Completes necessary paperwork, reports, etc. on a timely basis. HOURLY RANGE: $25.6712-$39.8245 GENEROUS BENEFITS PACKAGE AND EMPLOYEE PERKS: To view our benefits package and employee perks, please click HERE. SIGN-ON BONUS! $250 sign-on bonus after the completion of 90 days of employment at IRC with work performance in good standing. $500 sign-on bonus after the completion of 6 months of employment at IRC with work performance in good standing. Make sure to tell us if an IRC employee referred you when you get to that question on your application! Please include their full name.

Requirements

• Bachelor’s degree required.
• Experience coordinating a multidimensional human services program in an organized and efficient manner for two (2) years is preferred.
• Bilingual preferred.
• Demonstrated knowledge and ability in basic math/algebra skills.
• Ability to follow oral and written direction.
• Ability to establish and maintain effective working relationships with others.

Responsibilities

• Coordinate the daily activities related to mobility and transportation for Inland Regional Center (IRC) and work closely with all members of the Resource Development & Transportation team to ensure an exceptional information and work-sharing environment for maximum efficiency.
• Provide exceptional customer service and conflict resolution for internal customers
• Lead Transportation Service Request Compliance Review as assigned to hear and decide on cases that require discussion.
• Quickly process transportation authorizations and other paperwork needed to transport consumers without interruption.
• Attend bi-monthly Pre-Vendor Advisory Committees (VAC) and VAC meetings.
• Explore ways to improve processes for efficiency, consumer safety, and customer service daily.
• Complete annual transportation orientations alongside the Mobility and Transportation Liaison for all new interested transportation vendors as assigned.
• Complete rate negotiations and contracts for all transportation vendors.
• Provide technical assistance for all potential vendors including, but not limited to, cost statements, 1:1 request, Transportation Service Request (TSR) information, etc.
• Assure consumers' rights and dignity are maintained in the provision of services.
• Comply with and ensure program compliance with agency’s Personnel Policies and Procedures.
• Work cooperatively and effectively with others.
• Perform as a member of a team, answer questions, share expertise and contribute to the harmony, efficiency and training of the team.
• Represent the regional center interagency meetings.
• Keep the Manager RDTU informed of pending work, work in progress, problems encountered, community needs, community liaison activities, and unusual or difficult case situations.
• Maintain and expand relevant knowledge base.
• Attend training sessions as required.
• Use office equipment appropriately and report the need for any repairs.
• Keep work area neat and orderly.
• Observe all safety rules and comply with IRC’s Injury and Illness Prevention Plan and Workplace Violence Prevention Plan.­­ Notify Manager, RDTU of any unsafe working conditions.
• Ability to handle a hybrid work environment consisting of working in the office and remotely at home while maintaining work productivity and efficiency; communicate via telephone calls, video conference calls, emails, and chat rooms.
• Handle change well and be flexible and adaptable in dealing with interruptions, new priorities and new assignments.
• Maintain good attendance and punctuality.
• Good verbal and written communication skills.
• Utilize agency’s IT systems as assigned, maintaining security and following agency’s protocol and procedures, rules and requirements.
• Successfully complete all assignments arising out of the agency’s Performance Contract.
• Daily, maintain an adequate skill level in interpersonal and community relationships.
• Perform different or additional work as assigned.

Benefits

• GENEROUS BENEFITS PACKAGE AND EMPLOYEE PERKS: To view our benefits package and employee perks, please click HERE.
• SIGN-ON BONUS! $250 sign-on bonus after the completion of 90 days of employment at IRC with work performance in good standing.
• $500 sign-on bonus after the completion of 6 months of employment at IRC with work performance in good standing.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 501-1,000 employees