Resource Specialist, Primary Care, Peabody

Massachusetts Eye And Ear • Peabody, MA

235d • Hybrid

About The Position

The Mass General Brigham Medical Group is a system-led operating entity formed by Mass General Brigham to deliver high quality, low cost, innovative community-based ambulatory care. This work stems from Mass General Brigham's unified system strategy to bring health care closer to patients while lowering total health care costs. The Medical Group provides a wide range of offerings, including primary care, specialty care, behavioral and mental health, and urgent care, both digitally as well as at physical locations in Massachusetts, New Hampshire, and Maine. The group also offers outpatient surgery and endoscopy, imaging, cardiac testing, and infusion. We share the commitment to delivering a coordinated and comprehensive experience across all locations, ensuring the appropriate level of care is available to every patient across our care delivery sites. Are you passionate about helping individuals access the resources they need for better health and well-being? We are seeking a Resource Specialist to provide vital support to patients by assisting with transportation, affordable accommodations, and access to community resources. This role works closely with social workers and community agencies to ensure that every patient receives the care and support they need. Our Resource Specialist will work directly with social workers to manage work-ques and help align patients with the right resources.

Requirements

• High school diploma required; Associate's Degree in a related field preferred.
• 2-3 years in healthcare, social services, or a related field preferred.
• Familiarity with community resources and social services.
• Strong communication, advocacy, and problem-solving skills.
• Ability to build effective relationships with patients and families.
• Strong organizational and crisis intervention skills.
• Ability to thrive in a fast-paced healthcare environment.
• Bilingual Spanish preferred.

Responsibilities

• Assist patients with transportation arrangements for medical appointments and ongoing treatment.
• Help locate affordable housing and accommodations for patients in need.
• Research and maintain up-to-date community resource information.
• Collaborate with social workers and community agencies to coordinate patient care.
• Educate patients and families on available resources and how to access them.
• Organize and distribute brochures, applications, and informational materials about support services.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED