Resource & Scheduling Specialist

Brightspeed • Charlotte, NC

1d • Hybrid

About The Position

Brightspeed is looking for a Resource and Scheduling Specialist to join our team! As a Resource and Scheduling Specialist, you will be responsible for administering technician schedules. The effective management of schedules maximizes appointment availability which impacts appointment availability for our external customers. It also impacts the field team through schedule and expense management related to overtime.

Requirements

• High School diploma or equivalent experience
• Organization skills
• Attention to detail
• Excellent Communication skills both written and verbal
• Proficient with Microsoft Office Suite
• Ability to work rotating Saturdays

Responsibilities

• Taking calls and emails from the field technicians and supervisors for time off requests utilizing guidelines including union contract requirements and local agreements to determine availability, including updating schedules and notifications to technicians of approval/denial
• Managing daily, weekly, monthly, and yearly shift bid and schedule information
• Buried Service Wire (BSW) coordination, scheduling drop locates, getting permits, closing out requests
• Tracking of illness and FMLA occurrences as well as notification to field management
• Working with the field team on allocation of vacation slots, comp days and shift requirements based on data from field scheduling tool for optimal offering

Benefits

• We offer competitive compensation and comprehensive benefits.
• Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health.
• Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED