Resource Recovery Representative (Collections)

Arrow Bank NA • Glens Falls, NY

99d • $18 - $19

About The Position

Responsible for working with past due customers to resolve delinquencies. Must adhere to accepted department and government regulatory practices while meeting specific department goals and deadlines. This position is 100% in office in our Glens Falls, New York headquarters.

Requirements

• High School Diploma or equivalent required
• 1+ years’ experience in collections or telephone customer service preferred
• Ability to prioritize multiple tasks and meet deadlines
• Proficient with Microsoft Office Suite including Word, Excel, and Outlook; ability to learn software
• Exceptional telephone and customer service skills a must
• Strong communication skills, both verbal and written; comfortable interacting with customers, co-workers, and management

Responsibilities

• Contact past due loan customers via phone and mail according to department guidelines. Record customer contacts utilizing department software.
• Interview and counsel past due loan customers with goal of soliciting repayment and reducing losses to Company.
• Process and complete documentation accurately and timely according to department policies and procedures.
• Respond to external and internal customer inquiries in a timely manner utilizing quality customer service and business etiquette skills.
• Assist team members as needed to meet department goals, objectives, and timelines.

Benefits

• Competitive compensation including potential bonus and incentives as well as paid vacation, sick time, and holidays
• Medical, Dental, and Vision Insurance and Flexible Spending Plan
• Multiple retirement plans including: 401(k), Pension, and Employee Stock Ownership
• Education and Tuition Reimbursement
• Employee Assistance Program for our employees and their immediate family members

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees