Resource Planner

Consumers Energy•Multiple Locations, MI

3d•Onsite

About The Position

Consumers Energy is Michigan’s largest energy provider, providing natural gas and/or electricity to 6.8 million of the state’s 10 million residents in all 68 Lower Peninsula counties. Consumers Energy knows job number one is to keep the lights on for customers. We are committed to delivering reliable, clean, and affordable energy to our customers 24/7. This position is not eligible for immigration sponsorship, e.g., H-1B, TN, etc. Please do not apply if you will need immigration sponsorship for a work visa now or in the future, including sponsorship for H-1B, TN, etc., now or in the future. We are unable to hire individuals with CPT, OPT, or STEM OPT for this position as the position is not eligible for participation in the H-1B lottery program and is not eligible for current or future immigration sponsorship for a work visa. Location: This position is onsite and may be assigned to any Consumers Energy Service Center located throughout Michigan's lower Peninsula . The selected candidate must be within a commutable distance or willing to relocate (relocation package is available for those that qualify). GENERAL SUMMARY OF JOB RESPONSIBILITIES The Resource Planner is responsible for creating and communicating a balanced monthly resource and workload work plan that meets business objectives and performance targets. The Resource Planner provides plan information that is used to develop a predictable schedule and financial performance. This position is responsible for identifying and escalating any resource gaps within the assigned business unit. The role requires cross-functional collaboration with key stakeholders, including engineering, operations, finance, and supply chain, in order to develop accurate work plans and ensure delivery of those work plans.

Requirements

Analytical skills with a proven record of producing deliverables on time, on schedule, and as scoped.
Clear understanding of resource planning tools.
Critical thinking: ability to raise vital questions and problems, develop effective solutions, and make sound business decisions.
Demonstrated experience in real-time service level management, forecasting staffing needs, and scheduling, providing information to stakeholders for making operational decisions.
Experience in data analysis and decision-making as required by the business.
Flexible and adaptable; high capacity to work in an evolving organization and establish new processes.
Results-oriented; high capacity to achieve a high level of individual performance.
Utilization of lean principles.
Written and verbal communication skills with the ability to influence and implement change.
Bachelor's degree in Business, Engineering, Communications, or related field with two (2) or more years of experience working in a call center or applicable business environment that utilizes resource planning applications and methodologies. Experience with monitoring systems and real-time data analysis.
(OR) Associate’s degree with four (4) or more years of experience working in a call center or applicable business environment that utilizes resource planning applications and methodologies. Experience with monitoring systems and real-time data analysis.
(OR) High School Diploma/GED with six (6) or more years of experience working in a call center or applicable business environment that utilizes resource planning applications and methodologies. Experience with monitoring systems and real-time data analysis.

Responsibilities

Forecasting, scheduling, and aligning resources with work.
May own or lead projects for the business unit.
Monitor, report, and provide analysis and feedback on key performance indicators.
Partner with managers and peers, as well as cross-functional stakeholders, to create, maintain, and leverage best practices and strategy optimization.
Perform resource planning functions for the assigned business unit.