Resource Officer

Southwest Strategies LLC•San Diego, CA

5d•$85,000 - $110,000•Hybrid

About The Position

Southwest Strategies Group is seeking a full-time Resource Manager to support resource planning and staffing coordination across our account, creative, digital, outreach, and production teams. This role partners closely with agency leadership, project managers, and account teams to plan and allocate resources effectively, ensuring the right people are assigned to the right work at the right time. The Agency Resource Manager plays a critical role in maintaining team sustainability, upholding quality standards, and supporting operational efficiency across the agency. About Southwest Strategies Group Southwest Strategies Group is focused on building leaders in our industry and community. With more than 130 professionals from diverse backgrounds and experience, our team is uniquely positioned to communicate with stakeholders where they are in a way they understand. We approach every project as a trusted partner, leveraging decades of expertise to provide custom strategies that help our clients get results.

Requirements

Typically 3+ years of resource management, project management or operations management experience, preferably in an agency or consulting environment
Bachelor’s degree or higher in communications, public relations, marketing, business, management or a related field
Proficiency with Microsoft Office (Word, PowerPoint, Excel)
Experience with project management and resourcing software (e.g., Workamajig, Kantata, BigTime, etc.)
Familiarity with creative, digital and production workflows
Understanding agency workflows and cross-functional dependencies
Strong organizational skills, attention to detail and time management
Ability to manage competing priorities in a fast-paced environment
Excellent communication, interpersonal and collaboration skills
Ability to navigate resourcing decisions with diplomacy and sound judgment
This person must be located in San Diego, CA.
Our offices operate on a hybrid schedule with 3 days onsite in the San Diego office.
This role will include early mornings, evenings, and weekends as required.

Nice To Haves

Project management certification preferred (e.g., PMP, IPMA, or similar)
Understanding of agency environment preferred

Responsibilities

Manage resource allocation and staffing across all agency teams for new and existing projects, including account staff, creative and digital
Provide agencywide visibility into resource capacity and utilization, supplying data, reporting, and recommendations to leadership to support day-to-day resource needs, staffing decisions and forward planning
Own day-to-day resource allocation and traffic management for the creative and digital teams, assigning work, balancing workloads and adjusting resources as priorities shift
Assign staff to projects based on skill set, availability, experience level and project priority
Maintain and update agencywide staffing plans, schedules and utilization forecasts
Balance short-term project demands with long-term capacity planning and team sustainability
Track individual and team utilization; identify over- or under-utilization trends and proactively flag risks
Partner with leadership to address bandwidth constraints, staffing gaps or burnout risks
Serve as the central point of coordination between project managers, vertical leads and leadership regarding resourcing needs and priorities
Facilitate regular resourcing meetings to review priorities, timelines, conflicts and upcoming work
Support new business and proposal efforts by providing staffing plans, utilization estimates and feasibility assessments
Own and maintain resourcing data within time tracking systems; ensure accuracy, visibility and consistency
Improve resourcing workflows, tools, templates and reporting to increase efficiency and transparency
Support onboarding, offboarding and freelance/contractor planning as agency staffing needs evolve
Other duties as assigned