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The position involves exploring, recommending, and coordinating various community resources and social services programs available to kidney dialysis patients. The role is crucial in driving the company culture through values and customer service standards, ensuring outstanding service to all customers, both external and internal. The individual will develop and maintain effective relationships through timely communication and will take initiative to resolve customer service issues promptly. The position also includes collaboration with local offices to obtain Medicare and Medicaid Insurance Assistance, coordination of Pharmacy Program benefits, and navigation of social services and community resources for patients and families.
