Resource Navigator

FareStart•Seattle, VA

10d•$30 - $34

About The Position

This is a grant funded position expected to end at the end of 2027, unless extended based on future funding. This position develops and maintains partnerships with community organizations, case managers, and service providers to ensure student applicants to FareStart programs have access to critical resources including recovery services, housing assistance, mental health care, legal aid, and nutritional support. This role conducts outreach and follow-up with individuals referred by the Department of Social and Health Services (DSHS) and supports student applicants through the pre-screening and enrollment process for FareStart’s student programs, helping ensure individuals receive the guidance and assistance needed to achieve personal stability and career readiness.

Requirements

Bachelor’s degree in social services, human services, or a related field and two (2) or more years of related experience in outreach, case management, or social service coordination; and/or equivalent combination of education and experience.
Demonstrated experience developing partnerships and referral networks within community-based organizations.
The ability to travel to community resource and partnership sites.
Familiarity with regional public assistance programs, recovery services, and housing or employment resources.
Demonstrated ability to maintain the highest level of confidentiality while handling sensitive material.
Proficient and experienced in Microsoft Office applications, particularly Word, Excel, PowerPoint, Outlook, and Teams. Ability to work with customer relationship management (CRM) databases and technology and to conduct internet research.
Ability to work effectively independently and as part of a team, within diverse teams and environments.
Ability to communicate effectively and comfortably with audiences of different backgrounds and experiences.
Ability to display sensitivity, tact, and responsiveness in various situations and maintain a high level of confidentiality.
Ability to listen, give and receive feedback in a productive and professional manner.
Excellent written and verbal communication skills with the ability to adapt communication based on audience and purpose with inclusivity. Ability to disseminate information effectively to appropriate levels.
Demonstrated excellent interpersonal, negotiation, and conflict resolution skills.
Excellent organizational skills with the ability to balance and prioritize multiple tasks and requests and meet deadlines in a professional manner.
Ability to evaluate problems and effectively solve them in a timely manner. Ability to respond to concerns with empathy and inclusivity. Respond appropriately to conflict.
Ability to delegate responsibilities, work with others, and coach employees to develop their full potential. Provide helpful, behaviorally specific feedback to others. Regularly meet with employees to review their development progress and express confidence in their abilities to be successful. Engage in open and honest communication.
Ability to work a non-standard/flexible schedule, which may include weekends, evenings, and holidays.

Responsibilities

Develop, maintain, and enhance referral networks and comprehensive community resource directories and access to support student applicants’ access to recovery, housing, mental health, legal, nutritional, and other support services.
Initiate and manage outreach and reference communications with community corrections officers, case managers, mental health professionals, physicians, and substance use disorder counselors to gather relevant information and support applicant evaluation.
Provide student applicants with assistance in enrolling in public support systems and obtaining identification documents.
Conduct pre-screening interviews and follow-up communications with applicants to FareStart’s student programs to assess eligibility and support enrollment.
Oversee and maintain student drug and alcohol testing requirements for programs students or applicants, including scheduling, coordination, documentation, and compliance with organizational and legal standards.
Identify and secure resources such as gift cards, vouchers, and other student support items through partnerships with FareStart staff, local businesses, community organizations, and government programs.
Collaborate with department staff and external partners to streamline referral and intake processes.
Maintain accurate records and documentation of outreach activities, applicant progress, and program outcomes.
Ensure confidentiality and security of student records, maintain compliance with organizational policies and legal requirements.
Participate in meetings, trainings, and case management conferences as required.
Perform other duties as assigned.