Resource Navigator

Shriners Childrens Hospital • Boston, MA

69d

About The Position

The Resource Navigator is an administrative position that assists patients and families with navigating and accessing external resources, support systems, and information by telephone or in person. The Navigator is responsible for providing clerical support, assisting the team with problem-solving and facilitating inpatient and outpatient care. This position proactively addresses potential or actual transportation and lodging needs as identified by the interdisciplinary team. The Resource Navigator identifies the need and coordinates the assistance of a bilingual interpreter, and assists international patients by facilitating Visas, airline letters and supporting documentation.

Requirements

• High School diploma

Nice To Haves

• Bilingual English/Spanish
• Customer support in a pediatric medical setting
• Medical Terminology experience

Responsibilities

• Works to support the Care Management team, by assisting patients and families with transportation and lodging needs, navigating and accessing internal and external resources, support and information
• Supports communication with Medical Homes as needed
• Works with the team to ensure documentation of assessments, interventions, plans and education in the patient's Electronic Medical Record
• Participates as part of a multidisciplinary team to plan future episodes of care for patients
• Identifies need for and coordinates assistance of outside interpreters
• Assists the Care Management team, family and patients to optimize utilization of insurance benefits
• Supports the coordination of durable medical equipment
• Coordinates the needs of international patients visits/treatment by facilitating Visas, airline letters, and supporting documentation

Benefits

• Medical coverage on the first day of employment
• 403(b) and Roth 403(b) Retirement Saving Plan with matching contributions of up to 6% after one year of service
• Paid time off for full-time and part-time employees
• Life insurance
• Short term and long-term disability
• Flexible Spending Account (FSA) plans
• Health Savings Account (HSA) if a High Deductible Health Plan (HDHP) is elected
• Tuition reimbursement
• Home & auto insurance
• Hospitalization insurance
• Critical illness insurance
• Pet insurance

What This Job Offers

• Industry: Hospitals
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees