Resource Manager

Merge • Boston, MA

2d • $67,000 - $80,000 • Hybrid

About The Position

Merge Storytelling and Technology We bring together the minds and passions of creative pioneers, tech innovators, and data explorers to help ambitious clients solve business challenges and rise to the top. MERGE has enduring client partnerships with American Express, T-Mobile, Subway, Kate Spade NY, Coach, The North Face, Meta, Adobe, BlueCross BlueShield, Abbott, Astellas, Supernus, CSL, GE Healthcare, Broward Health, Indiana University Health, and Morgan Stanley. With offices in Atlanta, Boston, Chicago, Denver, Kansas City, Montreal, New York City and Los Angeles. MERGE uses a talent-to-task process that enables clients to think higher and feel deeper about their customers. Promote Health, Wellness & Happiness We are committed to promoting health, wellness and happiness in the world by partnering with purpose-driven clients in purpose-driven industries in healthcare, life science, and consumer products. Our deep vertical expertise and category insights stem from decade-long partnerships with our top clients. Emerge to the Top of Your Career At MERGE, we strive to create a superior work experience where talented and ambitious people grow. An experience that encourages people to think higher and feel deeper. An experience where people engage their minds and hearts to do the best work of their careers. As our Resource Manager, you will… Be tasked with efficiently managing the staffing and resource allocation of teams to enhance performance and cost-effectiveness. You will collaborate with project managers and leadership to improve resource distribution for various projects while building relationships with new talent. Additionally, you will analyze resource utilization trends, maintain an updated skills database, and proactively address talent shortages to ensure the optimal activation of our talent.

Requirements

• 3-4 years of agency experience, including 1-2 years specifically in a resourcing role
• Bachelor’s degree or equivalent work experience
• Experience in sourcing and engaging freelance talent
• Excellent communication skills (oral and written) to communicate with stakeholders across multiple levels and disciplines
• Ability to adapt accordingly in an ever-changing environment

Nice To Haves

• Project management experience is a plus

Responsibilities

• Streamline staffing and resource utilization across supported teams
• Deliver precise reports and analyses to leadership, highlighting gaps and recommending staffing strategies
• Assess and balance organizational capacity to proactively optimize resources
• Work with project managers, sales leads, and service area leads to anticipate the project pipeline for enterprise clients, new business, and ad hoc initiatives
• Cultivate relationships with talent and key stakeholders within the organization
• Examine resource usage trends, forecast future needs, and ensure efficient resource utilization
• Handle daily resource requests and escalate issues to management as needed
• Facilitate weekly resourcing meetings and engage in pipeline reviews
• Keep an updated, searchable database of employee skills and experience
• Foster strong relationships with senior leaders to understand their resource requirements
• Collaborate with freelance resources to optimize budget profitability
• Adhere to internal contracting policies for freelance and temporary resources
• Regularly update the freelance database with feedback after assignments
• Identify talent gaps and source freelance resources proactively
• Recommend improvements for resource tracking processes and tool upgrades
• Understanding of project requirements and knowledge of agency capabilities/processes
• Demonstrate strong verbal, written, and interpersonal communication skills
• Uphold a proactive mindset and creative problem-solving approach
• Show capability to work independently and collaboratively
• Effectively manage time to meet tight client deadlines and deliverables

Benefits

• At MERGE, we’re committed to fostering an environment where our team members can thrive in both their careers and personal lives, ensuring they feel supported and empowered to succeed.
• MERGE believes in transparency and equity. In accordance with state regulations, we’re proud to include salary ranges in our job postings to ensure fair compensation practices.
• The salary range for this role is $67,000 - $80,000, based on the individual’s skills, experience, qualifications, location, and other relevant factors. The salary pay range is subject to change and may be modified at any time.
• MERGE is proud to invest in benefits that include meaningful Medical, Dental, Vision, Life Insurance, 401K, Lifestyle Spending Account, Employer Paid Life & Disability Insurance, Flexible Time off & Holidays plus many other benefits and rewards.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees