Resource Manager

Interbrand • New York, NY

88d • $100,000 - $120,000

About The Position

As a Resource Manager, you will be at the heart of our operational transformation, working across time zones and cultures to ensure we have the right people, in the right place, at the right time. Your expertise in managing resources will directly impact project delivery, client satisfaction, and team growth, helping us scale and thrive in an ever-evolving global landscape. As a Resource Manager within our Global Delivery Management team, you will play a crucial role in optimizing our global talent pool and proactively supporting operational excellence and successful project delivery. You will work with geographically dispersed Resource Managers and Client Partners using your insights to plan, allocate and manage resources, ensuring that resourcing plans align with project needs, required skills and client expectations.

Requirements

• Demonstrable gravitas in a challenging transformation environment.
• Flexibility & Adaptability: Ability to quickly respond to changing client needs and shifting project requirements.
• Proactive Problem-Solver: Demonstrated ability to think critically, creatively solve problems, and implement resource solutions.
• Strong Communication Skills: Excellent interpersonal skills with the ability to build consensus and foster strong working relationships with internal and external stakeholders.
• Global Mindset: develop an understanding of how to navigate relationships within a geographically dispersed team and manage resource allocation in a global context.
• Attention to Detail: High level of accuracy and attention to detail.
• Strong Written & Verbal Communication: Ability to clearly communicate resource-related information and project updates across teams and levels.
• Relationship Building: A natural collaborator with a strong ability to leverage relationships for successful resource management and project delivery.

Responsibilities

• Collaborate with Client Management Teams to understand the resource needs of upcoming and ongoing projects.
• Identify appropriate resources from the global talent pool, considering skill sets, team dynamics, chemistry, time zones, individual growth needs and preferences.
• Support the ongoing development of a consistent and robust process for longer term BAU resource management.
• Ensure effective scheduling and planning, balancing individual workloads, time off and learning time to prevent overburdening resources.
• Proactively address resource shortages, considering repurposing resources across hubs or engaging freelancers as needed.
• Proactively forecast resource requirements based on upcoming projects, adjusting plans to accommodate unforeseen changes.
• Work with Client Partners to manage shifting priorities and project deadlines, offering solutions when conflicts arise and escalating when necessary.
• Partner with Client Management Teams to align project resourcing with budget expectations.
• Monitor actual project costs and flag to Client team to take corrective action for deviations such as scope creep or overservicing.
• Monitor team performance and collaborate with local HR teams to resolve or celebrate.
• Identify opportunities for learning and development, supporting team growth to align with organizational needs.
• Scheduling post-project reviews and feedback loops, ensuring learnings are captured for continuous improvement.
• Contribute and collaborate as part of the Interbrand Resource Management Community sharing knowledge and best practices.
• Build strong, trusted relationships with individuals, local and global teams.
• Provide clear, consistent communication across teams to align on resource needs, project timelines, and any shifting priorities.
• Champion the effective use of the resource management tool ensuring resources actively engage with and provide feedback on the accuracy of their schedules.
• Constantly review and check resource allocations, checking in with individuals to ensure schedules are correct.
• Encourage accurate and timely completion of timesheets and contribute to regular resource reporting.
• Critically assess all freelance requests, ensuring all options have been explored prior to approval.
• Management of freelancers via YunoJuno.
• Work with local finance teams on freelancing reporting.

Benefits

• Health/Vision/Dental Insurance
• Family Forming Benefits
• 401(k)
• Employee Stock Purchase Program
• Annual Education Assistance
• Health and Wellness Discounts
• Spending and Saving Accounts
• Vacation, Sick, and Personal Days
• Paid Parental and Medical Leave
• Life, AD&D and Disability Insurance
• EAP
• Mobile Phone Reimbursement

What This Job Offers

• Job Type: Full-time
• Number of Employees: 1,001-5,000 employees