Resource Manager, Operations

Precision

98d • $85,000 - $110,000 • Hybrid

About The Position

Precision is looking for a Resource Manager to build and lead our talent allocation function from the ground up. This is a unique opportunity to create systematic resource management processes while actively managing day-to-day capacity planning for our growing agency. You'll be both the architect and operator of how we deploy our most valuable asset: our people.
The ideal candidate will understand agency workflows, resourcing needs, and staff’s individual talents to put together strong effective teams that best serve our clients.
The role will report to our Deputy Chief Operations Officer and work closely with the leadership team and the Human Resources Department.

Requirements

• 4+ years of relevant experience in resource management, project management, or agency operations, preferably within PR, consulting, marketing, creative, or agency environments.
• Strong understanding of agency structure and workflows.
• Systems thinking combined with hands-on execution. You can see the big picture of how resource allocation impacts campaign integration and client outcomes while being comfortable with detailed day-to-day management of people and projects across multiple disciplines.
• Exceptional interpersonal and negotiation skills. You'll be having difficult conversations about capacity, saying no to senior stakeholders, and finding creative solutions when everyone wants the same social media strategist or content creator at the same time.
• Ability to manage many different projects at once.
• Highly proficient in resource management software and Excel.
• Meticulous attention to detail.
• Excellent written and verbal communication skills.

Responsibilities

• Design and implement resource planning workflows that work for our current scale while accommodating future growth. This includes creating visibility tools and reporting mechanisms that help leadership make informed staffing decisions, and establishing protocols for capacity planning, skill tracking, and workload balancing that can scale across both locations and our diverse service offerings.
• Implement and maintain resource management tools and processes.
• Recommend improvements to resourcing workflows that promote efficiency and transparency.
• Manage real-time client account staffing across the agency to ensure high-quality work, efficiency, employee satisfaction, and appropriate staff utilization. This includes providing staffing suggestions for new client accounts, taking into account project needs, employee skill sets, and availability.
• Manage and maintain the master resourcing plan across teams and projects.
• Develop a deep understanding of individual employee skill sets to more effectively staff teams, balancing both employee satisfaction and utilization targets.
• Proactively identify potential resourcing issues, gaps, or overages and provide actionable solutions.
• Track and analyze staff utilization, capacity, and workload distribution across the agency, including preparing and analyzing weekly and monthly reporting to inform hiring and staffing decisions.
• Monitor project budgets, provide reporting, and escalate issues.
• Assist in developing resource forecasts for new business opportunities and client growth.

Benefits

• Competitive salaries
• Annual bonus opportunity
• Flexible hybrid remote/in office plan
• Retirement plan with automatic 3% safe-harbor contribution from Precision
• Healthcare coverage - medical, dental and vision with 90% of costs covered by Precision
• Generous paid vacation and sick leave
• Paid parental leave
• Professional development stipend

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed