Resource Development Specialist - Job #579

North County Regional•Los Angeles, CA

165d•Hybrid

About The Position

Locates, develops, monitors, and evaluates services in conjunction with the Agency Resource Development Plan. Field phone inquiries from individuals/agencies seeking to be vendored. Generates, coordinates and screens, Request for Proposals for targeted Resource Development. Works with vendors on creating the development of resources that meets the needs of our consumers. Consults with Consumer Services staff, assists in resolution of complex service planning issues and resource identification for consumers. Investigates, documents, reviews, analyzes and tracks vendor applications and ensures compliance with vendorization requirements and timelines as outlined in Title 17. Receive and screen written requests, licenses, and certifications; verify qualifications of vendor applicants. Meet with prospective vendor applicants to discuss their qualifications and proposed program. Provide technical assistance regarding steps toward program development and vendorization. Make visits to review prospective facility sites in the San Fernando Valley, Santa Clarita Valley and Antelope Valley areas, and provide feedback to vendor applicants (re: suitability of facility/site for proposed programs). Receive and review program designs. Request revisions if necessary and work with vendor to create a final program design which meets Title 17 requirements. Recommend approval or denial of vendor application and program design. Review and organize vendor file documents to ensure completeness. Enter new vendor information into electronic database systems. Write new program resource announcements and distribute to NLACRC staff. Write letters to vendors regarding vendor status and service delivery issues. Provide quality assurance support to service providers in this program, including program monitoring, problem identification and exploration, complaint investigation, and group and individual training. Conducts and provides technical assistance to providers for program issues and reviews program policy and procedures for risk mitigation. Assists QA staff and case management in performing investigations. Write detailed reports of evaluation findings, advises service providers on implementing corrective actions, follow-up on implementation. Conducts rate review and analysis on vendor cost statements. Assist team in review of audit materials. Provide input regarding new program development and new program costs, rate changes for the Sufficiency of Allocation Report (SOAR). Provide input and recommendations to service development agreements and other contracts as needed. Facilitate approval processes between all parties for service development agreements. Attend interagency meetings and represent NLACRC. Facilitate trainings, workshops, and fairs in partnership with outside agencies, school districts, and vendors. Coordinate, conduct and/or participate in in-service trainings and/or orientation trainings for internal and external customers (staff and vendors). Maintain knowledge of current regulations affecting vendorization requirements, rate setting practices (Title 17, Title 22, Lanterman Act). Investigate and cite statute and regulation as needed. Completes all other assigned duties as needed. Other duties as assigned.

Requirements

Any combination equivalent to or likely to provide the required knowledge and skills is qualifying.
A typical way to obtain the knowledge and skills would be a Bachelor’s degree in social work, psychology, human development, sociology, public health, or a related field and two years of related experience.
A Master’s degree may be substituted for two years of general related experience.
Decision making, collaborative problem resolution, comprehending and communicating complex information, professional written and verbal communications, ability to work effectively with people from a variety of cultures.
Basic skills and experience in Word processing, drafting professional correspondence, accounting, review, and analysis of written documents.
Ability to facilitate trainings and conduct professional presentations.
Proficiency in numerous standard MS Office Suite software programs and ability to learn new software applications for contracts and database tracking as needed.
Developmental or related disabilities, service provision techniques, resource development, current values and best practices in service delivery (especially in regards to residential resources), current regulator information.
Valid California Driver’s License and reliable transportation, or acceptable substitute, required.
Frequent telephone and out-of-office meetings required.

Responsibilities

Locates, develops, monitors, and evaluates services in conjunction with the Agency Resource Development Plan.
Field phone inquiries from individuals/agencies seeking to be vendored.
Generates, coordinates and screens, Request for Proposals for targeted Resource Development.
Works with vendors on creating the development of resources that meets the needs of our consumers.
Consults with Consumer Services staff, assists in resolution of complex service planning issues and resource identification for consumers.
Investigates, documents, reviews, analyzes and tracks vendor applications and ensures compliance with vendorization requirements and timelines as outlined in Title 17.
Receive and screen written requests, licenses, and certifications; verify qualifications of vendor applicants.
Meet with prospective vendor applicants to discuss their qualifications and proposed program.
Provide technical assistance regarding steps toward program development and vendorization.
Make visits to review prospective facility sites in the San Fernando Valley, Santa Clarita Valley and Antelope Valley areas, and provide feedback to vendor applicants (re: suitability of facility/site for proposed programs).
Receive and review program designs.
Request revisions if necessary and work with vendor to create a final program design which meets Title 17 requirements.
Recommend approval or denial of vendor application and program design.
Review and organize vendor file documents to ensure completeness.
Enter new vendor information into electronic database systems.
Write new program resource announcements and distribute to NLACRC staff.
Write letters to vendors regarding vendor status and service delivery issues.
Provide quality assurance support to service providers in this program, including program monitoring, problem identification and exploration, complaint investigation, and group and individual training.
Conducts and provides technical assistance to providers for program issues and reviews program policy and procedures for risk mitigation.
Assists QA staff and case management in performing investigations.
Write detailed reports of evaluation findings, advises service providers on implementing corrective actions, follow-up on implementation.
Conducts rate review and analysis on vendor cost statements.
Assist team in review of audit materials.
Provide input regarding new program development and new program costs, rate changes for the Sufficiency of Allocation Report (SOAR).
Provide input and recommendations to service development agreements and other contracts as needed.
Facilitate approval processes between all parties for service development agreements.
Attend interagency meetings and represent NLACRC.
Facilitate trainings, workshops, and fairs in partnership with outside agencies, school districts, and vendors.
Coordinate, conduct and/or participate in in-service trainings and/or orientation trainings for internal and external customers (staff and vendors).
Maintain knowledge of current regulations affecting vendorization requirements, rate setting practices (Title 17, Title 22, Lanterman Act).
Investigate and cite statute and regulation as needed.
Completes all other assigned duties as needed.
Other duties as assigned.

Benefits

Health Insurance - NLACRC pays the full cost of coverage for certain Medical plans for employee only. We also provide a generous contribution to additional plans that the employee may select for employee only or employee and dependents costs.
Dental Insurance – NLACRC pays the full cost of the Dental DMO Plan for employees and eligible dependents. We also offer a Dental PPO plan with a low employee monthly contribution for employees and eligible dependents
Pre-Tax Flexible Spending Account for eligible health care expenses
Pre-Tax Dependent Care Flexible Spending Account for eligible dependent care expenses
No cost Life, Accidental Death & Disability, Long Term Disability Insurance for employees
No cost Vision plan for employees and eligible dependents
Retirement plan - NLACRC is a member of CalPERS which is a defined benefit plan that provides a monthly retirement allowance for eligible employees
NLACRC offers two (2) deferred compensation plans - 457 and 403(b)
Participate in the Public Service Loan Forgiveness program
Paid Time Off – Eligible for 3 weeks of accrued vacation in the first year, 8 hours per month sick time, education, wellness, and sabbatical time
Holidays – NLACRC offers 12 paid holidays throughout the year
Most positions are offered a hybrid – remote option
Professional Development Opportunities & Growth
NLACRC values the professional development of staff! Many Consumer Services Coordinators gain experience and enter into Supervisor, Manager or Director positions.