Resource Development Analytical Specialist

Heifer International•Little Rock, AR

1d•$55,000 - $65,000

About The Position

Resource Development Analytical Specialist plays a key role in advancing the organization’s mission by supporting fundraising, donor engagement, and resource development efforts for Friends of Heifer (FOH). This position is responsible for the backend of FOH data, helping to document, track, and facilitate monthly reports. The position supports the Resource Development Team at Heifer International by transforming data into actionable insights that inform decision-making, improve programs, and strengthen fundraising efforts for Friends of Heifer. This role works cross-functionally to analyze program outcomes, donor trends, and operational performance while ensuring data accuracy and integrity. This role works cross-functionally to analyze program outcomes, donor trends, and operational performance while ensuring data accuracy and integrity, while also strengthening internal processes, optimizing donor care, and ensuring marketing efforts are well-supported and positioned to scale and expand as needed. At Heifer we have fast growing Recurring Giving and Premium Programs that are integral parts of our fundraising efforts. Our Recurring Giving and Premium Programs are rapidly growing and play a vital role in fundraising. Friends of Heifer is our sustainer program, consisting of donors who make automated contributions on a monthly, quarterly, or annual basis. These fundraising efforts provide vital support to our programmatic work around the world. We need a detail-oriented team member to assist us with managing the data and processes behind these programs. Their tasks would include performing daily and weekly file uploads and downloads into Heifer’s donor database; processing our monthly recurring giving credit card and ACH files; managing configurations and coding structures to ensure accuracy and integrity of fundraising; and providing reporting surrounding these processes.

Requirements

Bachelor’s degree plus three 3 years of relevant experience working with data, analytics, and/or reporting.
Experience tracking data, developing insights, and creating reports for campaigns.
Proven success working with spreadsheets, databases, and software systems (such as CRMs).
Ability to detect data irregularities or unexpected trends, analyze underlying causes, and escalate issues as needed.
Excellent process and project management skills.
Working knowledge of applicable software and applications for effective and informed decision-making; specifically, Microsoft Excel and Microsoft Access.
Strong experience with data systems.
Superior communication, presentation, and customer-service-oriented mindset.
Demonstrated ability to develop and implement process enhancements including technology and performance.
Ability to work both as a team player and independently, managing multiple priorities and deadlines in a fast-paced environment.
Ability to work with sensitive information and maintain confidentiality.
May require working in front of a computer for extended periods.
Ability to handle multiple tasks and deadlines, establish priorities and make sound judgments often in a fast-paced environment, and the flexibility, energy, and attention to detail needed to manage a heavy workload and rapidly changing contexts.
Willingness to work outside of normal business hours as requested due to global team coordination.
Occasional bending and lifting/carrying of up to 20 pounds (9 kilograms).
Strong interpersonal skills with the ability to think strategically and act tactfully.
Ability to analyze existing processes and make improvements.

Nice To Haves

Experience with [insert specific systems, software, databases, ETC.
Marketing insights experience highly preferred.
Spanish language fluency preferred.

Responsibilities

Recurring Giving Program Data Management (60%)
Process and reconcile all recurring giving charges that occur on a monthly basis.
Develop, implement and maintain quality control plans for the surrounding data.
Ensure that all processes are working as designed and all data points reconcile.
Manage close working relationship with the internal recurring giving team and their external vendors.
Work with internal teams to understand their future plans and develop system structures and processes to support those needs.
Streamline data collection and analysis process with automation to ensure fast access to metrics.
Work with reporting team to produce reporting and dashboards that analyze the recurring giving program.
Premium Program Data Management (20%)
Build out system infrastructure and processes needed to support the upcoming premium campaigns.
Improve upon the system infrastructure and standardized processes needed to support upcoming premium campaigns, including developing quality control workflows for campaign setup
Ensure all components are tested, validated, and approved prior to launch, and continuously refining and updating processes as campaigns evolve.
Ensure that all data transfer processes run as designed, maintaining accuracy.
Work with fulfillment to address any inventory and customer service issues that might arise concerning the premiums data.
Provide reporting around the fulfillment of the premium campaigns.
Data Append Support (20%)
Process marketing data append files into the CRM database such as address appends, phone appends, etc.
Ensure that all data is updated appropriately and efficiently.
Work with external vendors on merge/purge processed and applying those to the database.
Work with internal teams and external vendors to ensure that all external data that is being captured is reflected in the database.
May perform other job-related duties as assigned.

Benefits

Health and wellness benefits including Flexible Spending Account and/or Health Saving Account
Employee assistance program
403(b) retirement plan (match 1% employee to 2% employer up to a maximum of 4% match +3% employer discretionary contribution regardless of employee contribution)
22 vacation days in addition to 12 statutory and discretionary holidays, and 10 sick days per year
Employer-paid life insurance and accidental death & dismemberment (AD&D)
Professional development and annual merit increase opportunities
Optional critical illness insurance, legal assistance plan and pet protection
And more!

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume