Resource Counselor - Adult Shelter

Homeward Bound of Marin • San Rafael, CA

354d • $23 - $25

About The Position

Homeward Bound of Marin is a dynamic and evolving nonprofit agency working to end homelessness in Marin County through affordable housing development, supportive services, job training, and social enterprise. With a successful 50-year history and strong interdisciplinary partnerships with other private and public partners, Homeward Bound is positioned for impactful growth over the next decade. Our work environment values Justice, Equity, Diversity, and Inclusion, and rewards resourcefulness, flexibility, kindness, compassion, and understanding. Homeward Bound is seeking a Resource Counselor who is dynamic, energetic, and excited to support individuals in our shelter program. Our program provides help for building goals, assistance in seeking employment, housing search support and other services. If you have a heart and passion for supporting people focused on opening paths to housing, we want to hear from you!

Requirements

• High School Diploma or G.E.D. required
• Experience in Human Services or related field
• Knowledge and experience in harm reduction, Housing First and trauma-informed care
• Excellent customer service skills
• Experience working with under-resourced, low-income populations; experience working with individuals experiencing homelessness desired
• Bilingual in Spanish is a plus
• Experience in residential and/or housing programs
• Working knowledge of community-based resources
• Ability to keep strong boundaries and set limits while being a strong collaborator
• Able to ask questions and receive constructive suggestions
• Able to multi-task and think quickly
• Compassionate, flexible, and non-judgmental
• Desire to work with people to end homelessness in their lives
• Able to work well with diversity

Nice To Haves

• Bilingual in Spanish is a plus

Responsibilities

• Coach individuals on life skills topics such as household budgeting, nutrition, self-care and ongoing housekeeping while providing tenant focused advocacy as needed
• Assist with facilitating regular activities onsite as needed
• Regularly assess tenant needs, especially through active tenant engagement, and offer any needed assistance
• Ensure tenants feel safe in their living environment
• Work in partnership with volunteers, interns, local community members and other social service entities while fostering strong working relationships with local service providers
• Collect monthly rent checks, provide bus tickets and change for laundry and respond to requests for support from tenants as needed
• Communicate tenant concerns and facility issues to Resident Service Manager in a prompt and timely manner
• Complete Incident Reports as needed and document daily activities in the communication log
• Facilitate maintenance needs in collaboration with Resident Service Manager and maintenance crew
• Provide emergency assistance to tenants and co-workers as necessary
• Maintain a working knowledge of fire, safety, and health standards to assure a safe work environment for clients and all personnel
• Advocates for the mission of the organization and upholds the agency's values
• Review policies, leases and program guidelines with clients as needed and maintain a working knowledge of these policies and guidelines
• Provides overall support to programs while making observations and providing constructive feedback that benefits the work of the supportive staff onsite
• Perform other tasks as needed

Benefits

• 100% Employer-Paid Medical, Dental and Vision Insurance
• 403B match
• 80 accrued vacation hours (2 weeks)
• 12 paid holidays
• 12 sick days annually
• Employee Assistance Program
• Comprehensive list of benefits included in the Employment Offer letter

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Publishing Industries
• Education Level: High school or GED
• Number of Employees: 11-50 employees