Resource Coordinator

Philadelphia Corporation for Aging • Philadelphia, PA

45m

About The Position

Under the supervision of the Center Director, the Resource Coordinator is responsible for overall social service programs at the senior center and for providing one-on-one assistance to center participants.

Requirements

• Bachelor's degree in social work or related field OR minimum of three years’ experience working with active older adult population.
• Knowledge of the principles, practices, and techniques of social work and potential referral sources and how to access them.
• Knowledge of the functions and resources of public and private social welfare agencies.
• Ability to maintain effective working relationships with staff, participants, and the community.
• Demonstrated ability to present ideas effectively both orally and in writing.
• Demonstrated understanding of and respect for cultural and socio-economic differences among the consumer population.
• Demonstrated ability to work with participants (clients in other settings) linking them with resources both in person and online.
• Ability to effectively utilize technology such as data tracking systems (Copilot/SEPTA ACCESS), Office 365, and associated systems.
• Pre-employment physical
• Drug testing
• Criminal history clearance

Responsibilities

• Provides exceptional customer service ensuring all potential and current participants are welcomed to the center and linked to available programs, activities and services.
• Works with participants and potential participants assessing their appropriateness for the Center and assisting them in navigating all available resources both internal and external.
• Meets with participants individually, as needed, to identify their specific needs and guide them in securing pertinent assistance such as housing, behavioral health, food insecurity, and energy/utilities.
• Collaborates, as needed, with other staff members and collateral contacts to provide appropriate and complete service to participants.
• Assists consumers with benefits and entitlements applications
• Maintains current, accurate, and well documented social service records, including updating and maintaining information in Copilot.
• Responds to community inquiries for information and assistance and presents in the community as needed
• Has knowledge of and performs an expected role in Fire Prevention and Disaster planning as required by the Senior Community Standards of Operation.
• Demonstrates knowledge of and adherence to the center’s mission, philosophy, and core values.
• Maintains confidentiality of internal as well as participant information.
• Assists with center marketing and outreach efforts including representing the Center at community events as needed.
• Attends required meetings and trainings to stay informed of community resources and available services.
• Manages program operations in the absence of the Center Director.
• Other duties as assigned.

Benefits

• Medical, prescription drug, vision, and dental coverage
• Flexible spending plan (health and dependent care)
• EAP, life insurance, short- and long-term disability insurance
• Pre-tax commuting, and parking benefits
• 403(b) retirement plan with employer contributions and optional employee pre-tax contributions.
• Annual paid time off and vacation will be based upon tenure (Note: vacation and personal days are front loaded and are pro-rated if date of hire is not January 1st; sick days are accrued based on hours worked).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 501-1,000 employees