Resource Coordinator

Alliant Energy•Cedar Rapids, IA

38d

About The Position

At Alliant Energy, our purpose is to serve customers and build stronger communities. We are passionate about powering beyond the market challenges of today, while powering what's next in energy. When our employees say "I am energy", it means they take pride in the work we do when disaster strikes, as well as all the days in between. We want you to be safe, happy and healthy. That's why we prioritize safety, offer volunteer opportunities and provide competitive pay, comprehensive health and retirement benefits, tuition reimbursement and paid time off. In a 24/7 shift environment, schedules, routes and supports resources that respond to electric and gas utility service requests. Dispatches resources that respond during outage restoration and a wide variety of emergency situations.

Requirements

Associate Degree 2 year technical degree Required
DDC guidelines include a 30-minute response time from the employee's residence to the DDC.
This position is covered by the Department of Transportation regulation on drug/alcohol testing (CFR 49, Part 199), and is subject to drug/alcohol testing according to said regulation.
Ability to work effectively in a collaborative and inclusive work environment.
Ability to work rotating shifts, including nights, weekends, and holidays
Limited off hour availability required
Some overnight travel required in emergency situations
Demonstrated effective interpersonal, verbal, and written communication skills
Must be available for twenty-four hour callout.
Attention to Detail: Able to be alert in a high-risk environment; follow detailed procedures and ensure accuracy in documentation and data; carefully monitor gauges, instruments, or processes; concentrate on routine work details and organize and maintain a system or records.
Commitment to Task: Able to take responsibility for actions and outcomes and persist despite obstacles; be available around the clock in case of emergency; give long hours to the job; demonstrate dependability in difficult circumstances and show a sense of urgency about getting results.
Customer Focus: Able to demonstrate a high level of service delivery; do what is necessary to ensure customer satisfaction; deal with service failures and prioritize customer needs.
Decision Making and Problem Solving: Able to take action in solving problems while exhibiting judgment and a realistic understanding of issues; able to use reason, even when dealing with emotional topics; review facts and weigh options.
Policies, Process, & Procedures: Able to act in accordance with established guidelines; follow standard procedures in crisis situation; communicate and enforce organizational policies and procedures; recognize and constructively conform to unwritten rules or practices.
Team Work: Able to share due credit with coworkers; display enthusiasm and promote a friendly group working environment; work closely with other departments as necessary; support group decisions and solicit opinions from coworkers; display team spirit.

Nice To Haves

Experience in a co-op or intern program
Some exposure or experience in utility operations and/or dispatching operations preferred
Ability to use geographic information systems and schematic diagrams preferred.
Demonstrated ability to use computer software programs (e.g., e-mail, word processing, spreadsheet, Outage Management System, Computer Aided Dispatch and Automated Callout System) preferred

Responsibilities

Dispatches resources using computer aided dispatch applications
Communicates with field personnel via company radio, telephone, or other devices
Uses outage management system and electronic mapping systems for efficient outage restoration
Completes appropriate forms and reports
Initiates call out of responders, provides responders with critical information, and contacts management and emergency personnel if appropriate
All other duties as assigned