Resource Concierge (ReEntry)

At The Workplace • Bridgeport, CT

515d • $36,645 - $51,000

About The Position

The Resource Concierge (ReEntry) position at The WorkPlace is a vital role within the Operations Department, aimed at providing comprehensive support services to participants in reentry programming. This position is classified as non-exempt and offers a salary range of $36,645 to $51,000. The primary responsibility of the Resource Concierge is to assist individuals who are reentering society by connecting them with essential resources and services that can aid in their transition. This includes providing information and referrals related to transportation, work supports, housing, childcare, and other necessary services available within the community. The Resource Concierge will develop and implement effective strategies to source available resources throughout the program's catchment area. This involves assessing the needs of participants, including their location and any funding requirements they may have. A key aspect of this role is the development and maintenance of a comprehensive database of support service providers, ensuring that participants have access to the most relevant and up-to-date information. The Concierge will also be responsible for creating customized service plans tailored to the individual needs of participants, coordinating appropriate supportive services, and defining collaborative strategies to establish and maintain relationships with job seekers and community partners. While the Resource Concierge is not required to supervise other personnel, they may occasionally instruct or guide other employees in performing their work. This role requires a commitment to assisting reentry and disadvantaged individuals in overcoming barriers to achievement and success in both their personal and professional lives. Excellent verbal, presentation, and written communication skills are essential for effectively engaging with participants and community partners.