Resource Advocate

Brighton Center Inc•Newport, KY

1d•$16 - $17

About The Position

Brighton Center, Inc. is a private non-profit community-based organization with the mission to create opportunities for individuals and families to reach self-sufficiency through family support services, education, employment, and leadership. We have been named a finalist for the Best Place To Work four years in a row, as well as a Top 50 Nonprofit to work for in the Nation! Purpose: The function of this position is to partner with individuals and families to identify resources, services, and opportunities while assisting them in overcoming barriers and setting goals that lead to economic stability. Provide information, outreach, and assistance to customers regarding SNAP and other public benefits.

Requirements

Excellent customer service skills and a customer first attitude
Commitment to cultural competency and a deep understanding of the significance of diversity, equity, and inclusion
Excellent documentation and verbal communication skills
Proficient in Microsoft Word, Excel, and PowerPoint
A licensed driver and reliable transportation

Nice To Haves

The ability to speak Spanish is a plus

Responsibilities

Provide direct services to customers both in person and on the phone
Connect families to supportive services
Engage in record maintenance, data entry, and file documentation to ensure service delivery
Build trusting relationships with customers and attend community events
Maintain and build relationships with community partners

Benefits

Competitive Medical/Dental/Vision Benefits
Retirement Plan-employer contribution of 4% of gross salary for 403b and additional 2% match option
Generous Vacation and Sick Leave
11.5 Paid Holidays
Childcare Discount
Agency Life and Long-Term Disability Insurance
Professional Development
Education Awards

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