Resort Services Operator

Westgate Resorts•Kissimmee, FL

1d•$15 - $15

About The Position

Westgate Vacation Villas & Town Center Resort offers you an incredible opportunity to meet and share stories with guests from around the world who come to experience Central Florida’s world-famous theme parks and attractions. Enjoy the excitement and surroundings of our world-class resort, featuring award-winning attractions and restaurants. As part of Westgate Resorts—recognized by U.S. News as one of the Best Companies to Work For—you’ll be joining a team committed to excellence and creating unforgettable vacation experiences, and supporting your career growth where you are or at 60+ resorts across the company. As a Resort Services Operator, you will: • Consistently meet all departmental standards including quality assurance monitoring percentages provided by management, the use of standardized greeting, and call handling protocols. Mains standards as outlined by management on service, delivery, and quality of call content. Answers, screens, and routes calls including inbound and internal calls. Produces reports on request of call detail by department, extension, group, or location. Supply information to callers and records messages. Maintain necessary automated systems and manual processes to insure delivery of wake-up calls. Placement of wake-up calls. Make nightly courtesy calls as directed. Receive, log, and secure all guest & internal mail/packages/faxes. Mains and shares information on business changes with co-workers. Utilizes desktop software applications to provide service support for call volume at each specific location. This will include the on-line telephone directory. Other duties as assigned. To perform this job successfully, you must have excellent communication skills and be able to read, write and speak English fluently. Additionally, the person must possess and adhere to the following core values: Integrity Passion Work Ethic

Requirements

Able to work weekends and holidays
Able to work PM shift (ex: 3-11pm)
Excellent communication skills
Able to read, write and speak English fluently

Responsibilities

Consistently meet all departmental standards including quality assurance monitoring percentages provided by management, the use of standardized greeting, and call handling protocols.
Maintains standards as outlined by management on service, delivery, and quality of call content.
Answers, screens, and routes calls including inbound and internal calls.
Produces reports on request of call detail by department, extension, group, or location.
Supply information to callers and records messages.
Maintain necessary automated systems and manual processes to insure delivery of wake-up calls.
Placement of wake-up calls.
Make nightly courtesy calls as directed.
Receive, log, and secure all guest & internal mail/packages/faxes.
Maintains and shares information on business changes with co-workers.
Utilizes desktop software applications to provide service support for call volume at each specific location. This will include the on-line telephone directory.
Other duties as assigned.

Benefits

Comprehensive health benefits – medical, dental and vision
Paid Time Off (PTO) – vacation, sick, and personal
Paid Holidays
401K with generous company match
Get access to your pay as you need it with our Daily Pay benefit
Family benefits including pregnancy, and parental leave and adoption assistance
Wellness Programs
Flexible Spending Accounts
Tuition Assistance
Military Leave
Employee Assistance Program (EAP)
Life, Disability, Accident, Critical Illness & Hospital Insurance
Pet Insurance
Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
Advancement & development opportunities
Community Involvement Programs