Resort Services Operator

Westgate Resorts•Gatlinburg, TN

About The Position

Adjacent to Great Smoky Mountains National Park, the most-visited national park in the country, Westgate Smoky Mountain Resort & Spa in Gatlinburg, Tennessee, provides an amazing work environment with refreshing mountain breezes and spectacular views of the beautiful Great Smoky Mountains. As a member of the Westgate Smoky Mountain Resort team, you will meet and engage with guests who have arrived to enjoy all the Great Smoky Mountains have to offer and help them experience our world-class amenities such as the state-of-the-art Wild Bear Falls water park. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60+ resorts across the company. Are you a smooth operator? Are you ready to let the world hear you smile? You know what it takes to answer and solve guests’ calls. Whether it’s confirming the reservation, sending for towels, or assisting a guest. With us, being on the phone can be fun! Apply today and let Westgate Resorts connect you with your next opportunity! As a Resort Services Operator, you will: Answers, screens, and routes call volume including inbound and internal calls. Uses private branch exchange (PBX) switchboard to connect inbound and internal calls. Consistently meet all departmental standards including quality assurance monitoring percentages provided by management, the use of standardized greetings, and call handling protocols. Complete daily reports and records as required Supply information to callers and record messages as needed. Placement of wake-up calls. Make nightly courtesy calls as directed. Maintains and shares information on business changes with co-workers. Utilizes desktop software applications to provide service support for call volume To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares our commitment.

Requirements

Must be able to lift up to 15lbs
Must have excellent communication skills and be able to read, write and speak English fluently
Must be able to work weekends and holidays
Required to pass a background check, drug test, and prove eligibility to work in the United States

Responsibilities

Answers, screens, and routes call volume including inbound and internal calls.
Uses private branch exchange (PBX) switchboard to connect inbound and internal calls.
Consistently meet all departmental standards including quality assurance monitoring percentages provided by management, the use of standardized greetings, and call handling protocols.
Complete daily reports and records as required
Supply information to callers and record messages as needed.
Placement of wake-up calls.
Make nightly courtesy calls as directed.
Maintains and shares information on business changes with co-workers.
Utilizes desktop software applications to provide service support for call volume

Benefits

Comprehensive health benefits – medical, dental and vision
Paid Time Off (PTO) – vacation, sick, and personal
Paid Holidays
401K with generous company match
Get access to your pay as you need it with our Daily Pay benefit
Family benefits including pregnancy, and parental leave and adoption assistance
Wellness Programs
Flexible Spending Accounts
Tuition Assistance
Military Leave
Employee Assistance Program (EAP)
Life, Disability, Accident, Critical Illness & Hospital Insurance
Pet Insurance
Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
Advancement & development opportunities
Community Involvement Programs