Resort Services Operator

Westgate Resorts • Kissimmee, FL

235d • $15

About The Position

As a Resort Services Operator, you will play a crucial role in ensuring the satisfaction and comfort of our in-house guests. Your responsibilities will include providing friendly and positive service, managing incoming calls, and coordinating various tasks to enhance the overall guest experience.

Requirements

• Must be able to lift up to 15lbs.
• 1+ years of customer service experience in a call center environment or similar preferred.
• Must have excellent communication skills and be able to read, write, and speak English fluently.
• Must be able to work weekends and holidays.
• Required to pass a background check, drug test, and prove eligibility to work in the United States.

Responsibilities

• Provide friendly, positive, and hospitable service to our in-house guests.
• Answer calls using the phone routing system.
• Route calls and take messages to the appropriate departments.
• Complete daily reports and records as required.
• Answer, screen, and route outside calls.
• Supply information to callers and record messages.
• Call back each guest who called to ensure completion of the request.
• Coordinate with the front desk via 'Owner Forecast Grid' to ensure all owner villas are a priority and that there are adequate villas in the system for the night arrival.
• Input and manage timeshare villa status for the front desk.
• Be a liaison with the front desk daily for partial and full services and VIP lists.

Benefits

• Comprehensive health benefits - medical, dental and vision
• Paid Time Off (PTO) - vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
• Advancement & development opportunities
• Community Involvement Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Accommodation