Winter 25/26: Resort Services Agent

POWDR • Copper Mountain, CO

2d • $18 - $19 • Onsite

About The Position

Resort Services Agent (RS Agent) combines the skills of a Guest Services, Retail Clerk and Rental Tech Agents to make you one super-agent! You love that each day is multi layered with sales, high customer service standards and you are a subject matter expert (don’t worry we will train you!). You will interweave your skills to provide a safe guest experience and sustain day to day operations in one or more locations. The RS agent is the frontline contact with the guest and must engage them in the most positive way while professionally representing the resort. This position involves dealing with a high-volume of guests and requires flexibility in being able to transition between different tasks and operating outlets quickly, effectively, and accurately. The Resort Services agent should also be a subject matter expert and should be able to provide guests recommendation on additional resort offerings or additional activities during their time at Copper Mountain. Providing accurate information, being animated, and proactively selling (the right product/service for the guests) forms the core of this role.

Requirements

• Must be able to lift and carry items up to 50 lbs.
• High School degree or equivalent
• Bending, reaching, climbing
• Pushing/Pulling
• Prolonged standing
• Eye/hand coordination
• Visual concentration on equipment
• Concentrated reading and writing
• Rapid reaction to physical changes (operating equipment)
• Peripheral, color, and depth vision
• Variation in temperature from hot to cold
• Must be at least 18 years old
• Is honest and has the highest integrity.
• Is able to handle and manage confidential information.
• Professional appearance. Adheres to all grooming guidelines.
• Follows established policies and procedures.
• Is supportive of Core Values Sets the example for others and is above reproach.
• Is comfortable to challenge established policies and procedures, but once established, is supportive of those rules.
• Is organized in tasks. Sees projects through to the finish.
• Has good follow-through and makes it a habit of getting back to people on issues.
• Can handle fast paced, high volume and potentially high-pressure environment.
• Is flexible with hours and days of work. Can work any hours of the day, any days of the week.
• Prioritizes and re-prioritizes personal time and work, to have good balance in life.

Nice To Haves

• Hospitality Experience
• Ski / Board tech
• Skiing or Snow Boarding skills or passion
• Retail Experience

Responsibilities

• Guest Services: You will be required to fulfill sales orders and sell a variety of services from Rental Equipment, Season Pass and Ticket Sales, Mountain Biking, Woodward Copper fulfillment, and various other sale products. You are in a role which includes being a front-of-the house revenue collector for many departments and each interaction with a guest is an opportunity for you to both, display your belief in the products and services offered by Copper Mountain and our partners and to help with the financial success of Copper Mountain. Ability to talk to guests about all products available to them and successfully sell products.
• Rentals: You will be responsible for the general flow of the rental process. Ensure proper fit and sizing of ski and ride equipment. He/she will be trained on the technical aspects of proper binding settings, boot fit and sizing. You are responsible for proper placement and storage of equipment based on the division’s standards. A Passion for skiing or riding to engage each guest throughout the process. You will be required to kneel and/or bend over to fit ski’s, boards, and boots.
• Retail: You will be required to learn the intricate details about a certain brand of line of merchandise, then be able to proactively sell these items to our customers as it meets their needs. Responsible for assisting with stocking and restocking retail products in the store. He/she will also be required to ensure a clean and professional presentation of retail merchandise based on standards set by the department. This job will include cleaning, folding, hanging, and refolding merchandise.
• Administration Duties: Proficient in keyboard skills. Using a Point of Sales system
• Other Duties as Assigned: This job description is an overview of the scope of responsibilities for this job and is not intended to be an inclusive list of job tasks and expectations. With the evolution of POWDR-Copper, the responsibilities of this position may change. The job must be prepared to accept new responsibilities and transfer others. Functions as an ambassador of Copper Mountain, modeling and sharing the Copper "culture" with our guests and employees. Upholds the most professional image. Continually strives to exceed our guest's expectations and create memories for our guests and staff. This position is a seasonal position and may have fluctuations in hours worked based upon overall business volumes.

Benefits

• This is a seasonal position eligible for summer discounted programs for employees/dependents. (i.e., food & beverage, retail/rental, tickets, etc.) are also available.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees