Lemonjuice Solutions-posted 3 months ago
Full-time • Entry Level
St. Augustine, FL
51-100 employees

Looking for a dedicated, team-oriented candidate to join our Front Desk team at our Cunningham Property Management Brand's location: The Inn at Camachee Harbor in St. Augustine, Florida! This is a full-time, seasonal position with night shifts only from 3PM - 11PM, working Tuesdays to Saturdays from November to March. The position involves processing all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Responsibilities include securing payment, activating/reissuing room keys, ensuring rates match established codes, and documenting exceptions. The role requires effective communication with staff and guests, maintaining confidentiality, and adhering to company policies and procedures.

  • Processes all guest check-ins, check-outs, room assignments, and room change/late check-out requests.
  • Secures payment and activates/reissues room keys.
  • Ensures rates match established codes and documents exceptions.
  • Communicates to appropriate staff when guests are waiting for an available room.
  • Advises guests of messages and clears departures in the computer system.
  • Coordinates with Housekeeping to track room status and guest concerns.
  • Files guest paperwork or documentation.
  • Operates telephone switchboard station.
  • Runs and checks daily reports, contingency lists, and credit card authorization reports.
  • Supplies guests with directions and information.
  • Answers, records, and processes all guest calls, requests, questions, or concerns.
  • Counts and secures bank at beginning and end of shift.
  • Processes all payment types, vouchers, paid-outs, charges, and provides change.
  • Reports accidents, injuries, and unsafe work conditions to manager.
  • Follows all company policies and procedures.
  • Maintains confidentiality of proprietary information and protects company assets.
  • Welcomes and acknowledges all guests according to company standards.
  • Anticipates and addresses guests’ service needs.
  • Assists individuals with disabilities and thanks guests with genuine appreciation.
  • Speaks with others using clear and professional language.
  • Prepares and reviews written documents accurately and completely.
  • Develops and maintains positive working relationships with others.
  • Complies with quality assurance expectations and standards.
  • Performs other reasonable job duties as requested by Supervisors.
  • High school diploma or G.E.D.; or one year of related experience and/or training; or equivalent combination of education and experience.
  • Vocational School Degree or Business Certification.
  • Benefits are not eligible for this role.
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