As a Resort Reservation Agent at Fairmont Sonoma Mission Inn & Spa, you will report to the Resort Reservations Manager. Your responsibilities will include providing exceptional, friendly, and engaging service to guests, communicating with customers through various channels to understand their desires, and designing personalized stays. You will utilize various booking platforms to manage reservations for rooms, spa services, and food & beverage offerings. Additionally, you will assist with VIP reservations, promote the loyalty program, coordinate pre-stay needs, and adhere to departmental policies and health and safety standards.