Resort Recreation Associate

Holiday Inn Club Vacations

About The Position

At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts and guest love. That’s why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust and respect in those around you? Do you encourage success and build relationships? If so, we’re looking for you. This position will be responsible for ensuring guest satisfaction, and maintaining service standards, revenue control accountabilities and cleanliness of all associated areas including Activity Center, Arcade, Fitness Center, Golf Cart Rental area, Cabana in pool area and all outdoor amenities. This individual will work in multiple areas monitoring and providing exceptional customer service in the amenities mentioned above.

Requirements

High School Diploma or equivalent
Demonstrated experience interacting with children and families
Effectively communicate in English
Ability to follow procedures and guidelines in accomplishing tasks
Ability to be self-directed
Skill in attention to detail
Moderate decision-making is required under limited supervision.
Excellent customer service skills and cash handling experience.
Must be able to communicate basic resort information to owners and guests.

Nice To Haves

Experience in a theme park, parks and recreation, hospitality or resort environment are desired
Prior cash handling experience preferred
Familiarity with water safety, CPR/AED certification a plus

Responsibilities

Overseeing and ensure guest satisfaction in the amenities area such as Fun Zone (water slide, rock climbing and more), miniature putt putt golf area, arcade, cabanas and more.
Maintaining cleanliness in the recreation amenities areas including but not limited to dusting, vacuuming, hosing of decks, pick up trash, sanitizing, window washing, scrubbing tiles, empty and re-bag trash bins.
Enforcement of rules and regulations in all areas, including occupancy levels and full knowledge of 911 emergency procedures.
Performs other tasks as assigned.