Resort Reception Agent - $18/hour

The Essex Resort and Spa•Essex Junction, VT

just now•Onsite

About The Position

The Essex Resort & Spa is seeking a Resort Reception Agent to join their dynamic team in Vermont's scenic countryside. This role is an opportunity to join a team committed to crafting unforgettable experiences and redefining hospitality excellence. The Essex values growth, fulfillment, and making a meaningful impact, offering a place for diverse skill sets. Hospitality at The Essex is about creating memorable experiences that exceed expectations, providing unparalleled service and genuine warmth to every guest. Front Desk Agents are a major part of the "personality" of the Conference Center, significantly influencing guests' initial and final impressions of the Resort.

Requirements

High school diploma or equivalent experience/training
Ability to accomplish necessary tasks on a computer.
Ability to effectively communicate in the English language.

Responsibilities

Perform all room clerk functions, including the friendly and efficient checking in and out of guests.
Execute all cashier functions, including accurate posting of charges to individuals and groups, and maintenance of cash receipts and hotel banks.
Handle reservation functions, including entering and updating group files.
Perform concierge functions, such as instructing guests on local entertainment.
Adhere to the policies of the Resort as set forth in the Employee Handbook and report any observed violations to Human Resources.
Maintain the highest level of employee/guest relations.
Maintain a good working relationship with all Departments.
Monitor, sell, and post items from the Sundries shop.
Enthusiastically collect guest feedback/comment cards.
Ability to work any assigned shift/work schedule.
Perform any other task, written or verbal, assigned by Management.

Benefits

Competitive compensation
Healthcare options
Opportunities for career advancement
Ongoing training
Medical Insurance (with Employer contribution)
Dental Insurance (with Employer contribution)
Vision Insurance
Life & Disability Insurance (Employer paid)
Voluntary Life & Disability Insurance – for employee, spouse/domestic partner and child(ren) (supplemental – paid by employee)
Medical Care Flexible Spending Account
Dependent Care Account (for Daycare, elderly care or other dependent care)
Short and Long Term Disability Insurances
Accident Insurance
Critical Illness Insurance for employee and spouse/domestic partner
Paid Time Off
Bereavement Time
401(k) plan with Employer match (after 1 year of employment for employees 21+)
On Property Discounts: Restaurant
On Property Discounts: Spa (on treatments and products)
On Property Discounts: Essex Kitchen
Other Discounts: Memberships to The Edge Sports & Fitness
Other Discounts: Stays at the hotel for employee, friends and/or family
Other Discounts: Movie tickets to Essex Cinemas
Other Discounts: Essex Experience (varies by business)
Other Discounts: Stays at other New England Inns & Resorts as part of the NEIRA program
Other Discounts: Ski passes to Smuggler’s Notch & Sugarbush/IKON
Complimentary use of the on-site fitness center
Complimentary use of the on-site Tennis courts
Free Stay at the Resort (once per year for Employee & a guest) with Breakfast included (must be at least 18 years of age)