Resort Pool Manager

Salamander Hospitality•Middleburg, VA

23d

About The Position

The Pool Manager is responsible for the overall management and operation of the resort's pool, ensuring a seamless and elevated guest experience. This role oversees lifeguards, pool attendants, and poolside food & beverage operations, ensuring exceptional service, safety, and cleanliness. The Pool Manager is a hands-on leader who thrives in a dynamic environment and is committed to maintaining the highest standards of hospitality.

Requirements

Must be able to speak, read, write and understand the primary language used in the workplace.
Must be able to read and write to facilitate the communication process.
Requires good communication skills, both verbal and written.
Must be able to stand for a minimum of 8 hours per day.
Requires manual dexterity to use and operate all necessary equipment.
2+ years of leadership experience in luxury hospitality, recreation, or pool operations.
Knowledge of pool safety regulations and lifeguard management.
Experience in F&B operations, with a focus on high-end poolside service.
Exceptional leadership, communication, and problem-solving skills.
CPR & Lifeguard Certification (or willingness to obtain).
Ability to thrive in a fast-paced, outdoor environment.

Responsibilities

Ensure the pool area operates smoothly, providing a luxury experience that aligns with the resort’s standards.
Oversee poolside F&B service, ensuring efficiency, quality, and timeliness of food and beverage offerings.
Maintain a clean, organized, and visually appealing pool environment, coordinating with overnight cleaners and maintenance teams.
Monitor guest feedback and implement improvements to enhance the overall experience.
Lead, train, and schedule lifeguards, pool attendants, and F&B staff, ensuring full coverage and exceptional service.
Conduct regular training on safety procedures, guest service, and F&B operations.
Foster a positive, team-oriented culture that emphasizes accountability, professionalism, and engagement.
Enforce all pool safety protocols, ensuring lifeguards are properly trained and certified.
Maintain compliance with all health, safety, and sanitation regulations.
Monitor water quality, coordinating with engineering to ensure proper chemical balance and cleanliness.
Respond promptly and effectively to any emergencies, guest concerns, or incidents.
Manage poolside revenue and expenses, optimizing profitability without compromising guest experience.
Track inventory and coordinate orders for poolside F&B, towels, and supplies.
Develop seasonal promotions and special events to drive poolside engagement.
Work closely with F&B leadership to refine menu offerings and streamline service execution.