Resort Ops Supervisor Rooms FT

The Marcus Corporation•Lake Geneva, WI

About The Position

Are you ready to make waves, unleash your talents, and leave a lasting mark? An exceptional career opportunity awaits you! We’re searching for a passionate individual to join our team and elevate the unparalleled guest experience that defines us. As a Resort Ops Supervisor at Timber Ridge Lodge & Waterpark, you will work in both Food & Beverage and the Rooms Division providing managerial support in addition to training and leadership for the restaurant & rooms operations as needed. Tucked within historic Lake Geneva, Timber Ridge Lodge at the Grand Geneva Resort, is the only all-season, all-suite, destination of its kind in the Midwest. Featuring 50,000 square feet of year-round, indoor/outdoor waterpark excitement, Timber Ridge Lodge is a family bonding adventure that’s soaked in memories. Just 90 minutes from Chicago and 50 minutes from Milwaukee, this property is also home to two championship golf courses, WELL Spa and fitness center, Mountain Top Ski Park, award-winning restaurants, and 1300 acres of picturesque grounds. What you will be doing:

Requirements

Previous supervisory and hotel, customer service, front desk or administrative experience preferred.
Passionate about hospitality and is customer driven
Ability to maintain composure and remain pleasant under high pressure situations
Ability to work independently, has good judgment, problem solving, and decision-making skills
Previous supervisory experience preferred
Ability to work a flexible schedule including days, nights, weekends and holidays
Bartender's certificate required. Must be at least 18 years old to serve or pour alcohol.
Must have knowledge of food and beverage preparation and service of various alcoholic beverages.
Must be able to stand, walk, use hands, and reach for more than half of the normal work day; Must work well under pressure.

Responsibilities

Execute restaurant operations including food and beverage promotions, customer service and inventories
Lead the Front of the House staff in training the following\: restaurant standards, wine service and customer service
Performs Front Desk responsibilities to include greeting guests, performing guest transactions, answering the telephone, processing individual reservations, balancing credit card and cash transactions, and taking accurate messages for guests and management.
Responsible for a working knowledge of the property management system (Opera) and all point of sales systems (Micros)
Monitor the performance of outlet service staff. Supervision duties include; delegating responsibilities, scheduling, coaching and correcting, evaluating, interviewing, training and mentoring of staff
Must be able to take confrontation from guests and associates while following/enforcing Grand Geneva policies.
Performs daily tasks including preparation of daily forecast, supervising daily adherence of all State, Federal, and corporate liquor regulations pertaining to serving alcoholic beverages and food controls.
Monitors front desk areas for safety, security, and appearance and reports any injuries, accidents or problems as necessary.
Work with housekeeping/maintenance to assess room status
Responsible for accurate cash control to include keeping cash drawer at a minimum and ensuring that all funds are accounted for and deposits made according to policy.
Perform other duties as assigned.

Benefits

A free, well-balanced meal every shift
Discounted gym membership
Room discounts at Marcus Hotels & Resorts
Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
Free parking
“Two for one” movie theater coupons at Marcus Theatres
Ability to grow your career and transfer from one property to another
Early wage access
Paid time off
Flexible scheduling
Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match
And more!