Resort Operator - BeeHive

Auberge Collection • Napa, CA

7d • $22

About The Position

Join our dynamic team as a Resort Operator, where you'll be the voice of our property, providing exceptional service and support to our valued guests and team members. With your empathetic communication skills and problem-solving abilities, you'll navigate inquiries and concerns with finesse, ensuring every interaction leaves a positive impression and strengthens customer loyalty.

Requirements

• Excellent communication skills, both verbal and written.
• Customer service experience or related background.
• Proficiency in using call center software and CRM systems.

Responsibilities

• Provide timely and accurate responses to guest inquiries, concerns, and requests via phone, email, or chat, demonstrating empathy and professionalism in every interaction
• Effectively troubleshoot and resolve customer issues, escalating complex cases to higher-level support as needed and ensuring satisfactory resolution.
• Accurately document customer interactions, including notes on inquiries, resolutions, and follow-up actions, in the property's CRM system or database.
• Maintain a comprehensive understanding of the company's products or services, as well as relevant policies and procedures, to provide accurate information and assistance to customers.
• Meet or exceed performance metrics such as call handling time, guest satisfaction scores, and resolution rates, while adhering to company policies and service standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed