Resort Operations Team Leader (Attractions)
About The Position
At LEGOLAND® New York Resort, we’re all about creating unforgettable experiences—for our guests and for our teams. As a Resort Operations Team Lead , you’ll be at the heart of creating magical experiences for our guests. This dynamic leadership role supports the seamless daily operation of a designated zone within the resort, which may include Admissions, Guest Services, Park Presentation, Build Experiences, and Retail . You’ll lead by example in a fast-paced, high-energy environment—motivating team members, ensuring operational excellence, and delivering exceptional guest service while upholding LEGOLAND’s highest safety standards. This role is ideal for a proactive, adaptable leader who thrives under pressure, communicates effectively, and enjoys making a child’s day unforgettable. If you are collaborative, enjoy a fast-paced environment, and believe in FUN this might be for YOU!
Requirements
- Strong leadership skills with a guest-first mindset
- Ability to stay calm, adaptable, and decisive in a fast-paced environment
- Comfortable working on one’s own and identifying hazards and mitigating risks.
- Adaptable and calm under pressure, O perational expertise to deliver exceptional service while upholding the park’s highest safety standards.
- Excellent verbal and written communication skills in English
- High energy, positive attitude, and a strong sense of teamwork
- Detail-oriented with a passion for exceptional customer service
- Professional maturity, integrity, and the ability to have tough safety-related conversations
- Comfortable working independently or as part of a team
- Friendly, outgoing personality with a well-groomed appearance
- Ability to work outdoors in all weather conditions (rain, snow, heat, high winds)
- Ability to stand, walk, and move long distances for extended periods
- Flexible availability, including nights, weekends, and holidays
- Full-time position , averaging 30–40 hours per week
- Must be available 7 days a week with no time restrictions
- Heavy focus on weekend availability during off-peak periods
- Weekday availability required during peak season ( Memorial Day–Labor Day )
- Schedule flexibility required to support peak, off-peak, and special event operations
Responsibilities
- Lead, coach, and mentor team members while fostering a positive, inclusive, and collaborative work culture
- Provide proactive , guest-focused experiences ensuring smooth daily operations with efficiency
- Participate in daily team meetings to set expectations, assignments, and goals
- Support rotating team members through multiple tasks and locations throughout the day
- Deploy team members based on real-time operational needs and staffing demands
- Coordinate breaks and rotations to maintain optimal coverage and guest service
- Address guest questions, concerns, and safety issues promptly and professionally
- Collaborate with management on task planning, staffing strategies, and operational improvements
- Assist with recruitment, onboarding, and training of new team members
- Provide ongoing coaching and development to enhance performance and engagement
- Perform administrative duties as assigned
- Participate in the Zone Duty Management Program , sharing coverage responsibilities with managers and other leads as scheduled
Benefits
- Be part of a fun, energetic, and guest-focused team
- Gain leadership experience in a world-class themed entertainment environment
- Help create lifelong memories for families and children
- Work in a role where no two days are the same
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
