Resort Operations Host - Attractions Z2

LEGOLAND Parks•Winter Haven, FL

7d•$14•Onsite

About The Position

Become a part of the excitement at LEGOLAND Florida Resort as a Resort Operations Host - Attractions! In this role, you'll be responsible for ensuring the safe and efficient operation of our thrilling rides and attractions. You'll play a key role in creating memorable experiences for our guests by providing excellent customer service and maintaining high safety standards.

Requirements

Excellent communication and collaboration skills.
Ability to achieve certification on rides, in general attractions and safety requirements and park safety as well as basic emergency procedures.
Ability to handle high-stress situations calmly and effectively.
Must be willing to work flexible hours, including evenings, weekends, and holidays to support park operations.

Nice To Haves

Preferred experience in a guest-facing role such as a commercial or theme park environment.
Basic math and computing skills are preferred.

Responsibilities

Zonal Operation:
You will work in a specific zone within the resort, ensuring smooth operations and excellent guest service while promoting company values.
After training and clearance, you will maintain attraction efficiency to minimize queue times and maximize throughput, delivering exceptional guest experiences.
Ensure the safety of guests by enforcing attraction rules and restrictions, such as height and weight requirements. Provide clear instructions to guests about safety procedures.
Assist guests in entering and exiting attractions, ensuring they are properly secured before the ride starts. Address any concerns or questions guests may have and provide a positive experience.
Be familiar with emergency procedures in case of an accident or malfunction. Know how to handle situations correctly and where to find emergency equipment.
Performs opening and closing routines as defined by the operating procedures.
Communicate effectively with other operators, supervisors, and resort employees to ensure smooth operations. Follow instructions and work as part of a team.
Liaison leadership team to resolve any resort wide guest issues.
Health & Safety:
Maintaining health and safety protocols, handling incidents or accidents, and suggesting safety improvements.
Work effectively in busy environments with high noise levels. Work effectively under pressure in situations such as ride breakdowns or upset guests. Maintain a high level of focus to ensure safe operation.