Resort Operations Host -Full Time - Attractions Z2

LEGOLAND Parks • Winter Haven, FL

5d • $14 • Onsite

About The Position

Become a part of the excitement at LEGOLAND Florida Resort as a Resort Operations Host - Attractions! In this role, you'll be responsible for ensuring the safe and efficient operation of our thrilling rides and attractions. You'll play a key role in creating memorable experiences for our guests by providing excellent customer service and maintaining high safety standards.

Requirements

• Excellent communication and collaboration skills.
• Ability to achieve certification on rides, in general attractions and safety requirements and park safety as well as basic emergency procedures.
• Ability to handle high-stress situations calmly and effectively.
• Must be willing to work flexible hours, including evenings, weekends, and holidays to support park operations.

Nice To Haves

• Preferred experience in a guest-facing role such as a commercial or theme park environment.
• Basic math and computing skills are preferred.

Responsibilities

• Zonal Operation: You will work in a specific zone within the resort, ensuring smooth operations and excellent guest service while promoting company values.
• After training and clearance, you will maintain attraction efficiency to minimize queue times and maximize throughput, delivering exceptional guest experiences.
• Ensure the safety of guests by enforcing attraction rules and restrictions, such as height and weight requirements. Provide clear instructions to guests about safety procedures.
• Assist guests in entering and exiting attractions, ensuring they are properly secured before the ride starts. Address any concerns or questions guests may have and provide a positive experience.
• Be familiar with emergency procedures in case of an accident or malfunction. Know how to handle situations correctly and where to find emergency equipment.
• Performs opening and closing routines as defined by the operating procedures.
• Communicate effectively with other operators, supervisors, and resort employees to ensure smooth operations. Follow instructions and work as part of a team.
• Liaison leadership team to resolve any resort wide guest issues.
• Maintaining health and safety protocols, handling incidents or accidents, and suggesting safety improvements.
• Work effectively in busy environments with high noise levels. Work effectively under pressure in situations such as ride breakdowns or upset guests. Maintain a high level of focus to ensure safe operation.

Benefits

• Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.
• Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge!
• Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions.
• Recognition Programs and Rewards: Celebrate your achievements and hard work!
• 401(k) Program: Save for the future with company matching contributions.
• Tuition Reimbursement Programs: Get support for further education and career growth.
• Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees